HVAC Service Sales Representative

Description

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
• Keeps management informed of progress and account status using the Johnson Controls Salesforce.com tool and other means. Knows when to call for assistance from management to keep the sales process moving.
• Reviews and finalizes proposals with prospects and secures their commitment to the Johnson Controls solution.
• Contacts prospective customers and schedules appointments. Builds a referral network to identify new customers.
• Develops and implements territory marketing plans consistent with the Johnson Controls Building Solutions business strategy. Attends and presents at trade shows. Participates in professional organizations.
• Conducts sales calls designed to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment.
• Develops a sense of urgency to resolve needs and positions Johnson Controls as the supplier of choice. Proposes solutions to prospective customers needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarburization. Understands the customer's business and speaks their language.
• Selling of "service" and intangibles
• Represents Johnson Controls professionally by conducting business according to the highest standards of quality, pride, integrity, and performance.
• Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process.

Requirements

• Collaborative team player - works well with service technicians and office staff to ensure the highest customer service
• Enviable presentation skills complete with the ability to captivate in both individual and group communications.
• Integrity and professionalism - represents the company with an honest consultative approach, reliable, punctual, and consistent
• Organized with strong follow up and pipeline management skills
• Knowledge and experience in SalesForce.com
• Technical Aptitude - understands HVAC Systems, service contracts and maintenance programs
• Problem solving mindset - assess customer pain points and identifies potential service offerings and ability to create a customized solution to fit their needs.
• Strong communication skills - clear and persuasive communicator both in writing and in person, comfortable presenting proposals to building owners, facility managers or key decision makers
• 2-3 previous years' experience in progressive sales roles
• Customer Focused Mindset - puts customer needs first and build trust through integrity. Ability to identify opportunities, customer budgets, goals and respond with the right solution/offering
• Exposure to sales methodologies, standards, and disciplines.
• Aptitude for technical knowledge with high level of attention to detail

Benefits

• Post-secondary education
• Bonus Qualifications

Training + Development

Interview process

Visa Sponsorship

Security clearance