Payroll & Operations Administrator

Description

• Prepare and issue contracts for candidates and clients, using templates provided by the legal team. Ensuring that all contractor compliance documentation is accurately collected and maintained in line with regulatory requirements.
• Manage general office tasks including supply ordering, vendor coordination, mail handling, and ad hoc support.
• Verify timekeeping records and ensure compliance with company policies and applicable wage and hour laws.
• Identify and recommend process improvements to increase efficiency and accuracy.
• Maintain records in timesheet and compliance systems; support the transition to a new integrated platform.
• Serve as the primary contact for all Boston contract & timekeeping and payroll-related questions. Escalating complex issues to the wider team as needed.
• Book and monitor contractor travel arrangements and ensure timely payment of travel-related invoices.
• Manage contract renewals, documentation, and communication with clients and contractors.
• Support the main Operations centre (Orlando) with the processing of Payroll & Finance related transactions. Payrolls are high-volume and processed on a bi-weekly basis via ADP. The Accounts Receivable function is high-volume and adheres strictly to client requirements.
• Oversee contractor onboarding tasks such as background checks and drug testing.
• Collaborate with external vendors to troubleshoot urgent or time-sensitive operational issues.

Requirements

ERSG is seeking a detail-oriented and proactive Payroll & Operations Administrator to join our Operations team in the U.S. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple priorities, and is passionate about delivering high-quality administrative and logistical support across a dynamic business.

You’ll play a critical role in supporting our day-to-day operations, contributing to everything from contractor payroll, onboarding, compliance coordination & finance. If you’re a fast learner, strong communicator, and natural problem-solver with prior experience in finance and operations, we’d love to hear from you.

• Highly detail-oriented with excellent organizational and multitasking abilities.
• Prior experience in Operations & Finance or similar roles desired.
• Proficiency in Microsoft Office Suite; experience with Bullhorn, ADP, Sage and RSM InTime would be preferred.
• Able to perform well under pressure with the ability to meet tight deadlines.
• Able to work independently as well as collaboratively in a team setting.
• Fluent in English; additional languages are a plus.
• Ability to communicate effectively both orally and in writing.
• Problem-solving mindset supporting the team to deliver exceptional service delivery focused on continuous improvement in a fast-paced environment.
• Prior Payroll & Finance experience required (ideally within the staffing sector).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance