Continuous Improvement Analyst

Description

• Identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service.
• Prepare and deliver accurate communications to impacted organizations in support of any implemented changes.
• Manage small to mid-size changes into the Field and Supply Chain Operations organization through coordination with key business and information technology teams.
• Prepare and deliver business cases based on solid analysis and business intuition.
• Act as a liaison between the Field Support organization and other business units and departments.
• Implement identified optimization opportunities and process changes within the Field Support organization and throughout the broader Field and Supply Chain Operations organization.
• Coordinate with the Training group to deliver training to all impacted groups, as applicable.
• Gain cross-functional support and approval for system and process changes from key stakeholders.
• Prepare quality business requirements or user stories, and functional design documentation for requested changes.
• Document end user processes, step actions, and scripting in support of all implemented changes.
• Perform and document testing for system and processes changes.

Requirements

• Strong MS-Office (Word, Excel, PowerPoint) skills.
• Excellent grasp of project management lifecycle.
• Able to handle multiple tasks simultaneously; ability to deal with conflicting demands and prioritize tasks as needed
• Ability to thrive in an environment that is developing and growing quickly
• Excellent problem-solving, organizational and time management skills
• Excellent communications skills, both written and verbal.
• Strong work ethic.
• Demonstrated knowledge and application of lean improvement practices (E.G. kaizen, gap analysis, root cause analysis, etc)
• Must be an effective and collaborative team player.
• Ability to overcome major obstacles and recognize early when issues should be escalated

Benefits

• Hybrid: Monday, Tuesday and Thursday in office, Wednesday and Friday from home. These days can adjust based on business need.

Training + Development

Interview process

Visa Sponsorship

Security clearance