Leading contract utility meter reading & field services for gas, electric and water providers.
Oversee gas meter operations, staff, safety, and customer service across projects.
4 days ago ago
Expert & Leadership (13+ years)
Full Time
Shreveport, LA
Field
Company Size
150 Employees
Service Specialisms
Meter reading
Utility collections
Sector Specialisms
Gas
Electric
Water
Utilities
Role
Description
vehicle maintenance
inventory control
meter reading
quality audits
forecasting
safety training
Follow fleet standards and vehicle operating policies
Ensures that all vehicles, tools, and equipment are maintained in a clean, safe and proper working condition
Refers all consumer complaints to the appropriate authorities
Control over maintenance and repair of vehicles
Ensuring productivity levels are maintained through effective monitoring of staffing levels and financial requirements
Coach, mentor and develop staff, including overseeing new employee onboarding
Development of an employee-oriented company culture that emphasizes quality, continuous improvement, employee retention and development and high performance
Formulating departmental goals, strategies, and operating policies and procedures and directing implementation of approved changes
Prepares and maintains a variety of records and reports related to meter reading
Maintains inventory of tools, equipment and supplies
Work with the Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees
Repeat motions that may include the wrists, hands, and/or fingers
Train employees on conflict resolution strategies
Making recommendations on employees regarding employment, performance appraisal, salary changes, promotions, transfers and terminations
Supervises the Meter Services Supervisors and Project Managers
Ensure all complaints are resolved in a timely manner and is acceptable to our clients
Ensure the health and safety of the workforce
Train personnel of safety and accident prevention program
Completes quality control audits on field personnel monthly
Prepares the department forecast and monitor expenses with that forecast
Provide written communication on aspects such as economy/efficiency of operations, quality control performance, production/personnel scheduling, and client relationships
Guiding personnel to achieve optimum performance level
Requirements
bachelors
microsoft 360
leadership
project management
natural gas
travel
Experience: 1 year of leadership experience in management or supervisory roles and 3 years of experience in natural gas meter exchanges as well as pilot relights or similar natural gas operations experience. Must be willing to travel up to 70% of the time managing multiple projects across the US.
Education: Bachelor’s Degree in a related field
Strong knowledge with Microsoft 360 (e.g., Outlook, Excel, Word, etc.)
Exceptional flexibility in daily routines
3 years of experience in water, natural gas, and, electric meter installation project management
Work that includes moving objects up to 50 lbs.
Excellent attention to detail for problem solving and finding
Understand and adhere to all company safety procedures as they relate to essential job functions
Proven leadership and team management skills
Excellent communication skills, comfortable interacting management and customers
Ability to multi-task and work independently as well as a team
Excellent time management skills
Communication with others to exchange information. Must be able to see, read, write, and speak
Ability to become a proctor and evaluator for operator qualifications required to perform natural gas meter exchanges and relights.