Senior Facilities Manager

Description

The IFM Senior Facilities Manager for the Poughkeepsie campus leads all building operations, focusing on enhancing occupant experience and delivering exceptional client satisfaction. This role blends traditional integrated facility management with innovative service offerings to create memorable experiences that differentiate the client’s organization.

Daily responsibilities include strategic client relationship management, aligning facility services with business goals, ensuring compliance with regulations, and driving continuous improvement through business intelligence. The manager also oversees financial aspects such as budgeting, vendor procurement, cost‑reduction initiatives, preventive maintenance, risk management, and vendor performance monitoring.

Leadership duties involve managing and developing the facilities team, setting performance goals, fostering a culture of trust and collaboration, and leading by example with integrity and sound decision‑making. Sustainability efforts, energy‑saving initiatives, and project management are also key components of the role.

• Develop and maintain proactive client relationships exceeding service level expectations.
• Align building operations and experience services with client and account goals.
• Ensure compliance with local, state, federal regulations and portfolio initiatives.
• Deliver facility services according to standard processes, policies, and programs.
• Prepare, manage, and track facility budgets, addressing variances and recovery.
• Oversee vendor purchase orders, invoices, and performance for soft and hard services.
• Implement cost‑reduction strategies while increasing productivity.
• Establish and review preventive and planned maintenance programs.
• Coordinate risk management, disaster recovery, and business continuity planning.
• Lead, coach, and develop the facilities team, setting clear performance expectations.
• Foster a culture of trust, respect, and collaboration among team members.
• Drive energy‑saving initiatives and sustainability efforts in line with corporate goals.
• Review and contribute to project proposals, managing execution as needed.
• Ensure vendor compliance with contracts, insurance, and scope of work.
• Utilize business intelligence and best practices to improve service delivery efficiency.
• Communicate concise updates to senior executives with a "no surprises" approach.
• Apply strong analytical and problem‑solving skills to assess data and implement solutions.
• Handle high‑pressure situations and manage crises effectively.

Requirements

Candidates must have at least 10 years of facility and operations leadership experience, a bachelor’s degree or equivalent, and deep knowledge of commercial real estate and finance. Strong analytical, communication, and relationship‑building skills are required, as well as proficiency with digital tools and the ability to thrive in a fast‑paced, matrix environment.

• Demonstrate expertise in commercial real estate, project management, and finance fundamentals.

Benefits

The position offers a salary range of $132,000–$160,000, on‑site work in Poughkeepsie, NY, and a comprehensive benefits package including 401(k) matching, health coverage, paid parental leave, PTO, and early wage access. JLL is an equal‑opportunity employer that does not sponsor visas; candidates must be authorized to work in the United States.

Training + Development

Interview process

Visa Sponsorship

Security clearance