Machine Control Product Specialist

Description

• Ensures access to, and wears the appropriate PPE
• Task Management and Productivity: Independently and efficiently manage and prioritize a high volume of technical support tasks, maintaining high-quality standards. This includes swift diagnosis and resolution of support cases, comprehensive testing, thorough documentation, and effective phone support, all while consistently performing at a high level.
• Deliver fast and efficient solutions to business partners, resellers, regional service centers, end-users, and internal Trimble teams.
• Provide advanced technical product assistance on problems of diverse scope, where the analysis of data requires evaluation of identifiable factors.
• Maintains a safe and clean work environment always
• Develop technical communications in multiple media formats, including digital documents and videos.
• Always work within the guidelines of the Trimble Health and Safety Policy or that of other PCBUs if off-site
• Perform system acceptance testing.
• Participate in ongoing product development, representing the voice of the customer.
• Undertake training as directed to ensure you are competent to safely operate the equipment.

Requirements

• Demonstrates participation in the accurate reporting of incidents
• Electrical theory and principles: A solid foundation in how electricity works, including knowledge of concepts like voltage, current, resistance, and power.
• Field experience or higher education in a relevant field of study in various disciplines Geomatics, Mechanical, Civil, Electrical Engineering (previous roles examples; Survey Engineer, Lead Surveyor, Survey Manager, Data Prep specialist)
• Welding processes: Proficiency in one or more welding techniques, such as MIG (GMAW), TIG (GTAW), Stick (SMAW), or Flux-Cored (FCAW) is advantageous.
• Office Software: Worksmanager, Trimble Marine Construction, Trimble Business Center, and WorksOS
• Reading schematics and blueprints: The ability to accurately interpret complex hydraulic schematics and diagrams is a foundational skill for assembly, maintenance, and troubleshooting.
• Troubleshooting, Analytical and problem solving skills: Ability to diagnose and resolve technical issues efficiently, ensuring minimal downtime and maximizing customer satisfaction.
• Effective Communication: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to audiences with varied technical backgrounds.
• Physical requirements may include the need to occasionally bend, kneel, reach and climb to perform work. Employees must possess the ability to lift, carry, push and pull material / objects weighing up to 55 lbs. with the proper equipment.
• Reads, understands, and follows all Safe Work Procedures
• Demonstrates participation in the hazard reporting process
• In-depth Product Knowledge: Comprehensive understanding of construction software applications, site positioning solutions and machine control systems with the ability to identify workflow defects.
• Technical Documentation and Training: Proficiency in creating comprehensive technical documentation, including troubleshooting guides, FAQs, and support bulletins, to assist in the resolution of customer issues.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance