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Sr. Customer Service & Sales Representative
Arconic
20d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Davenport, IA
Onsite
Company Size
14,000 Employees
Service Specialisms
Aerospace
Automotive
Industrial Manufacturing
Engineering
Advanced Materials
Technology Solutions
Sector Specialisms
Aerospace & Defense
Automotive & Commercial Transportation
Building and Construction
Industrial Solutions
Packaging
Role
What you would be doing
customer satisfaction
performance monitoring
account management
quotation preparation
supply chain coordination
specification translation
- They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.
- Prepare written quotations to quote pricing.
- The key role of the Industrial CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
- Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
- Establish and/or enhance positive customer relationships.
- Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
- Translate customer requirements and specifications prior to order entry.
- Work closely with support staff providing guidance regarding the customer order cycle process.
- Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
What you bring
oracle
ms office
associates
bachelor’s
active listening
problem sensitivity
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.
- Time Management — Managing one's own time and the time of others effectively.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
- Stress Tolerance — Job requires dealing calmly and effectively with high stress situations in a fast-paced environment.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
- Experience analyzing data from multiple sources and reaching conclusions and outcome with this information
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
- Associates degree from an accredited institution.
- Bachelor’s degree from an accredited institution.
- Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
- Experience using multiple complex computer systems simultaneously.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Designs and manufactures innovative engineered products for industries like aerospace, automotive, and industrial sectors.
- Formed from the spin-off of Alcoa's engineered products division, emphasizing precision and advanced technologies.
- Delivers solutions integral to some of the world's most demanding industries, improving performance, efficiency, and sustainability.
- Proud legacy of innovation, with decades of experience in materials science and engineering.
- Notable projects include aerospace components, automotive lightweighting solutions, and advanced industrial materials.
- Products are used in everyday applications, from aircraft engines to consumer electronics, making a significant impact on global infrastructure.
- We are committed to safety in everything we do.
- We act with integrity, fairness, and transparency.
- We hold ourselves and each other accountable for delivering results.
- We build lasting relationships with customers and create value by meeting their needs.
- We drive innovation by fostering a culture of continuous improvement.
- We are committed to responsible environmental practices that benefit people and the planet.
20% Improvement
Energy Efficiency
Achieved a 20% improvement in energy efficiency over the past five years through innovative production methods and process optimizations.
Net-Zero by 2050
Greenhouse Gas Emissions Goal
Committed to achieving net-zero greenhouse gas emissions by 2050, aligning with global sustainability targets.
- Focus on reducing the carbon intensity of production processes.
- Offering sustainable products such as aluminum for lightweighting and energy-efficient solutions.
- Active engagement in circular economy practices, including aluminum recycling.
30% Women Leadership Goal
Women in Leadership
Aim to achieve 30% representation of women in leadership positions by 2025.
- Tracks and reports on gender diversity and inclusion efforts annually.
- Promotes a culture of respect and inclusion through leadership development and training programs.
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