Field Debt Resolution Officer (B2B Commercial Debts) – Birmingham, Derby, Leicester area

Description

• Work closely with support teams to drive improvements in field operations and customer outcomes.
• Conduct face-to-face visits to B2B customer sites to recover debt and enable agreed meter installations.
• Train, coach, and mentor engineers to be confident and professional B2B debt operatives.
• Handle and resolve (or escalate) customer disputes effectively and in line with company values.
• Always ensure compliance with regulatory and company standards—be a role model for operational excellence.
• Provide accurate reporting and objective feedback to help evolve our processes.
• Work independently or lead and support other team members on Warrant visits while ensuring safety, professionalism, and compliance at all times.

Requirements

• Competent in Microsoft Office tools (e.g., Excel, Outlook)
• Proven experience in field debt resolution but with a fresh outlook (you must have as a minimum 12 full months of field debt experience, but this can be in any industry or discipline).
• Full UK driving licence and willingness to travel and stay away from home when required
• Excellent verbal and written communication skills (excellent rapport building skills when dealing with people face-to-face)
• Proactive, assertive and persuasive nature with a problem-solving mindset and the ability to adapt quickly and effectively to change
• Not afraid to take control of a situation and lead by example
• Composed, calm and professional when dealing with challenging or confrontational situations
• Ability to work under pressure and manage competing priorities
• High level of professionalism

Benefits

Compensation: £35,000 / year

• Learning and development opportunities
• Holiday buy – up to 5 additional days
• Employee Assistance Programme
• Enhanced paternity, maternity and adoption policies
• Annual salary review
• Appointment allowance
• 3 days additional annual leave if you get married/civil partnership etc.
• Company sick pay (subject to length of service)
• Refer a friend payment
• Death in service and critical illness cover
• Day off on your birthday
• Long service recognition
• 24 days annual leave + bank holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance