Operations Specialist

Description

• Address operational issues and concerns in a timely fashion.
• Schedule installs, services, locates, material drops, and other field-related services.
• Support scheduling activities in BOLT and Power BI dashboards.
• Maintain confidentiality of company information.
• Maintain clear, consistent communication and build strong relationships.
• Maintain office files, records, and activity logs.
• Provide professional, timely, and accurate support to customers, vendors, and team members.
• Maintain regular and punctual attendance, adhering to company policies.
• Design and execute data analytics projects to uncover insights.
• Monitor builder portals and ensure schedules and documentation are current.
• Confirm job readiness with customers and internal systems.
• Serve as liaison to field managers regarding scheduling, material ordering, and issue resolution.
• Work with municipalities to coordinate inspections.
• Serve as the primary point of contact for scheduling and front desk communications.
• Provide coaching, training, and oversight for assistant or support staff.
• Maintain vendor relationships and respond to inquiries.
• Collect and process client VPOs/EPOs and verify customer POs for scope, estimate, and compliance.
• Perform routine data entry tasks accurately.
• Assist in monitoring warranty scheduling and provide follow-up.

Requirements

• Excellent written and verbal communication skills.
• Well-organized, reliable, detail-oriented, and able to follow up effectively.
• 3+ years of experience in operations or project management, preferably in construction.
• Embrace continuous learning and adapt quickly to new systems and methods.
• Bachelor’s degree preferred but not required.
• Comfortable with numbers and technology.
• Strong computer skills (MS Office Suite, Excel, Teams, SharePoint).
• High school graduation or equivalent (GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Ability to manage multiple tasks and work independently with accuracy.
• Knowledge of BOLT, Power BI, Sage, and builder portals preferred.
• Previous administrative experience preferred but not required.
• Demonstrate initiative, ownership, and problem-solving skills.
• Basic understanding of accounting and project management concepts.
• Strong scheduling or operations background preferred.
• Plumbing and construction knowledge preferred but not required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance