Community Manager-Mount Carmel

Description

• Achieve targeted occupancy levels for the property.
• Collect rents and institute proper procedures against delinquent accounts.
• Ensure that staff receives and completes all required company training requirements within the specified time frame and is following all company policies and procedures.
• Maintain accurate records of rent collections.
• Reports all liability and property incidents to the Regional Property Manager immediately.
• Ensure that apartments are cleaned and made-ready after move-outs.
• Forecast needs for fiscal year and develop budget based on these needs.
• Achieve cooperation among staff and other departments while building trust and loyalty to the company.
• Maintain a proper Wait List in accordance with HUD/State Monitoring Agency guidelines when applicable.
• Handle recordkeeping and reporting responsibilities in accordance with HUD/TC/ADHP/HOME/Bond regulations
• Review monthly income and expense reports and report on any variance from budget.
• Calculate any escalation to be charged to residents or any other charges that are designated in the lease.
• Regularly seek to understand and anticipate what residents need.
• Reviews all Preventative Maintenance, Service Order, and Capital Reports with Maintenance Supervisor prior to submission to VP.
• Ensure that residents are provided with a clean, safe and well-maintained home.
• Review and update as necessary the Unit Status Report in comparison to tenant lease files to ensure information accuracy.
• Review, approve and process all applicable purchases and purchase orders.
• Market to agencies identified in the Affirmative Fair Housing Marketing Plan as well as maintaining availability information with local housing authorities and commercial publications. Maintain AFHMP Binder.
• Assist the Regional Property Manager in audit preparations and ensure on-site compliance on all corrections.
• Ensure that residents are happy and satisfied as indicated by a high level of renewals and few complaints.
• Perform supportive service as outlined in the property's LURA and maintain proper documentation; Assist as needed with the planning and implementation of social services programs. Programs should be coordinated with the Social Service Provider. Maintain Supportive Service Binder.
• Ensure that all applications qualify in reference to the Tenant Selection Plan specific to the assigned property.
• Review prior year Management and Occupancy Report to ensure deficiencies have been corrected on HUD governed properties.
• Make daily bank deposits.
• Inspect property two - three times per week including periodic visits to all residents.
• Ensures each property is maintained to EMG standards.
• Supervise outside contractors working on the property.
• Clarify expectations and establish goals for staff.
• Evaluate staff performance and give feedback regularly.
• Comply with standards for affirmative marketing, including proper completion and maintenance of the Affirmative Fair Housing Marketing Plan (HUD 935.2).
• Prepare for, respond to and oversee corrections needed to meet requirements of all Management Reviews if assigned to a HUD governed property.
• Process purchase orders as goods and services are ordered on a weekly basis.
• Oversee REAC/UPCS inspections including preparation for and corrections to deficiencies noted on findings report.
• Handle resident complaints and maintenance related-issues to avoid a Fair Housing Complaint.
• Implement budget keeping expenses within budgeted guidelines.
• Obtain supervisor's approval on final budget and any subsequent changes to budget.
• Work towards developing staff for upward mobility within the company.
• Oversee and audit transmission of paperwork for the completion of vouchers for subsidy if assigned to a HUD governed property.
• Inspect property regularly to ensure that it is well maintained and has good curb appeal.
• Maintains records on all aspects of management activity on a quarterly basis.
• Updates Capital Project report monthly.
• Assist new residents moving in by notifying them of community procedures, parking, hours, night access, mail, etc.
• Maintain all resident files per HUD/TC/ADHP/HOME/Bond guidelines.
• Distribute petty cash funds and request reimbursement not to exceed amount determined by supervisor.
• Properly coordinate the administration of supportive services with the Social Service Provider to ensure resident support.
• Submits required reports to VP as scheduled.
• Ensure that all application paperwork is completed and complies with the requirements of the project's Program(s). All files require manager signature.
• Recruit and hire an effective and qualified staff.
• Complies with Safety guidelines outlined by Property Management.
• Complete all required reports in an accurate and timely manner.
• Ensure that property records are accurately maintained (lease and general files) and ensure that all lease files are maintained in a secured area and located behind two locked doors for security.
• Oversee and maintain all new lease and lease renewal practices according to HUD/CA/TC guidelines inclusive of the certification and verification process; Process annual recertification and tenant notification documentation at 120, 90, and 60-day increments; Process interims as required if assigned to a HUD governed property.
• Collect security deposits from residents and record date and time of collection.
• Ensure all physical deficiencies are corrected per violation / inspection notices so that subsidy may be reinstated or findings corrected.
• Maintain waiting and transfer lists per HUD/CA/TC guidelines.
• Initiate eviction procedures for those residents who fail to pay rent.
• Lease to households that meet the assigned property's income restrictions, rental criteria and when applicable HUD guidelines.
• Complete quarterly unit inspections to identify, report, and prevent REAC/UPSC deficiencies.
• Handle notices, legal filings and evictions as required by HUD/TC/ADHP/HOME/Bond regulations.
• Collect, approve and forward timesheets on time each pay period.
• Maintain work orders on all maintenance requests and respond to those requests within 24 hours.
• Market the property and generate qualified traffic.
• Ensure property maintains its applicable fractions and set aside requirements identified in the property LURA if assigned to a Tax Credit property.
• Lease or help lease the property to prospective residents.
• Ensures that lease files are complete and that all lease related documents are executed properly in accordance with their program requirements (HUD, LIHTC, Mod-Rehab, etc.)
• Negotiate new leases and renewals per specifications of the property owner and property manager.
• Attends scheduled corporate management meetings.

Requirements

• Bilingual is a must for this location.
• Detail oriented and able to compose letters, memos, etc.
• Physically walks and inspects each property at least twice per week.
• Minimum 1 year of previous experience in property management sector. Or a combination of equivalent education and experience.
• Should possess strong organizational skills in addition to strong computer background and have general administrative experience, and be able to comply with policies and Procedures.
• Minimum 1 year of experience in a supervisor capacity.
• Certification as a resident manager.
• Prefer COS certification on a HUD governed property.
• At least 2 years of affordable housing property management experience overseeing a busy complex and staff that includes responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration and staff supervision to ensure compliance with site- specific Programs.
• Associate's Degree or higher from an accredited College or University.
• Exceptional communication skills are a must to work closely with county officials and act as a liaison between the community and local government.
• Ability to supervise a staff of 2 or more
• Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD governed property.
• Experience in both general marketing and affirmative marketing.
• Recognize superior performance and correct inferior performance.
• Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project-Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond policies for Tax Credit/AHDP/HOME/Bond properties.
• Should have thorough and current knowledge of the most recent version of the 4350.
• Should have excellent customer service skills and the ability to develop a rapport with the residents, community staff and HUD administrator/State Monitoring Agency.
• Should possess a take charge personality with the ability to handle multiple priorities and meet deadlines with little to no supervision and work well under pressure.
• Bookkeeping experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance