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Product Support Sales Representative (PSSR)
Toromont Cat
Grow parts and service sales by building relationships with customers, especially planners.
6d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sydney, Nova Scotia, Canada
Field
Company Size
2,900 Employees
Service Specialisms
Equipment Sales
Equipment Rental
Equipment Service & Maintenance
Parts Supply
Power Systems Support
Marine Product Support
Digital Customer Portal (Toromont Hub)
Customer Value Agreements
Sector Specialisms
Industrial
Mining
Construction
Agriculture
Forestry
Material Handling
Power Generation
Oil and Gas
Role
What you would be doing
market monitoring
territory planning
fleet optimization
parts sales
program development
product updates
- Monitor any competitive literature or advertising to ensure our customers receive the fairest price possible
- Develop and implement a yearly territory plan aligned with regional and Corporate objectives
- Collaborate with customers to reduce the operating cost of their Caterpillar fleet through Repair before Failure,
- Promote and increase parts sales, exchange components and provide customer support to secure agreements
- Assist in building marketing/prospecting plans and closing strategies for new business
- Conduct presentations to promote Caterpillar parts and service through our service facilities
- Collaborate with respective MSRs and ISRs to promote a team selling approach
- Assist in the development of programs to achieve objectives aligned with the department to support the customer base
- Keep customers current on new products and offerings from Caterpillar
What you bring
safety
5 years
heavy equipment
parts sales
driver's license
- Demonstrate safe and environmentally sound work behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
- Minimum 5 years in Heavy Equipment Industry with focus on parts & service sales
- Valid Drivers License
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Post-secondary education
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded as a leading distributor of Caterpillar products in Canada.
- Renowned for delivering world-class equipment and service solutions.
- Specializes in heavy equipment for construction, mining, and power sectors.
- Known for its large fleet of Caterpillar machinery and innovative service solutions.
- Offers a broad range of equipment for industries from construction to agriculture.
- A trusted partner for major infrastructure projects and resource extraction.
- Stands out for its comprehensive service network, ensuring uptime for critical operations.
- Active in large-scale projects across Canada, supporting industries from roads to power plants.
- Safe and Respectful Workplace
- Social Responsibility
- Uncompromising Integrity
- Empowerment at All Levels
- Growth of the Individual and the Enterprise
- Returns to All Stakeholders
49,300 tCO₂
Scope 1 Emissions 2024
The company's direct emissions for 2024, measured in metric tons of carbon dioxide equivalent.
88%
Connected Equipment Base
Percentage of the equipment base connected for fuel efficiency and emissions monitoring, enabling smarter operations and resource management.
16%
Circular Economy Revenue
Portion of 2024 revenue generated from used and rental equipment, supporting circular economy principles.
143k sq ft
Remanufacturing Centre
Size of the remanufacturing centre opened in Bradford, ON, in Q2 2024, dedicated to renewing and revitalizing equipment.
- Scope 2 emissions ~3,000 tCO₂ in 2024
- ~100 machines rebuilt through Certified Machine Rebuild program in 2024
- Machine Rebuild Program increased by 43% in units in 2022 vs 2021
- Greenhouse Gas Inventory Management Plan in place and carbon accounting system implemented in 2024
- Fleet and facility fuel tracking, AI thermostats, LED retrofits and efficient HVAC deployed to reduce operational footprint
- No-net-zero target date not stated
4% Growth
Workforce Expansion
The workforce increased by 4% year-over-year in 2024.
150K Hours
Training Provided
Over 150,000 hours of safety, technical, and professional development training were provided to employees in 2024.
- Modern Slavery Report issued and supplier evaluation completed in 2024
- Diversity, equity and inclusion listed as a ‘People’ focus area in 2024 sustainability pillars
- No gender-specific statistics publicly available
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