IT Help Desk Technician I at Bkf Engineers in Pleasanton, CA | USD23-30 | Kablio

Role

Description

asset management

help desk

troubleshooting

system deployment

application support

ticket management

Maintain inventory of IT equipment and ensure proper software licensing
Serve as the first point of contact for users seeking technical assistance
Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person
Provide basic IT training to staff on new technologies
Document, track, and manage support requests in the help desk ticketing system
Assist users with application issues, and guide them in utilizing software effectively
Assist with IT projects and initiatives as assigned
Install, configure, and deploy computer systems, peripherals, and software applications
Collaborate with senior IT staff on the resolution of more complex issues

Requirements

it support

windows

microsoft office

networking

associate's

problem solving

1-2 years of experience in an IT support or help desk role
Familiarity with Windows OS and Microsoft Office applications
Availability to work in the office and assist during emergencies or after hours as needed
Basic knowledge of computer hardware, software, and networking
Ability to work independently and within a team environment
Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered
Excellent communication skills with a strong customer service orientation
Strong problem-solving skills and the ability to remain calm under pressure

Benefits

The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly
Generous vacation and sick time packages
Flexible schedules
Education reimbursement, Paid annual dues for professional and societal organizations
8 Paid Holidays
BKF offers competitive and award-winning benefits and perks. To learn more click here.
Medical, Dental, and Vision Benefits
Competitive salaries, end of year bonuses, profit sharing, and 401k

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1965

Year Founded

The company has been delivering engineering solutions since 1965, contributing to numerous high-profile projects.

Delivering comprehensive engineering solutions across various sectors.
Specializing in civil, structural, mechanical, and electrical engineering.
A legacy of collaboration on iconic buildings, transportation systems, and infrastructure.
A diverse portfolio including high-rise buildings, bridges, hospitals, and urban developments.
Known for creative problem-solving and meeting tight deadlines.
Leveraging advanced technology and a multidisciplinary approach for safety and quality.
Committed to sustainable and resilient designs in engineering projects.

Culture + Values

90% Retention Rate

Employee Retention

The company has achieved an impressive 90% staff retention rate year after year, reflecting strong employee satisfaction and loyalty.

25% Long-Term Employees

Employee Tenure

25% of the workforce has been with the company for over a decade, indicating a culture of long-term commitment and stability.

100% Benefits Coverage

Employee Benefits

All employees receive comprehensive 100% paid medical, dental, and vision benefits, reflecting a commitment to well-being.

Profit-Sharing Program

Financial Incentives

A robust profit-sharing and bonus program is in place, rewarding employees for the company's success and fostering a culture of shared achievement.

Innovative ideas are encouraged and welcomed
Values of hard-working, professional people are appreciated
Taking pride in your work from start to finish was commonplace
Connected to the clients and communities we serve
Small enough to really get to know one another and work collaboratively together, and still large enough that we have the resources to chase and win stimulating, exciting projects
Encouraged to flourish both professionally and personally in a healthy, nurturing and diverse environment
Flexible work schedules and hybrid work model offering autonomy and work-life balance
Wellness program including sports teams, fresh fruit, fitness reimbursement

Environment + Sustainability

Commitment to environmentally conscious design as a core value
Services include stormwater management, LID, life‑cycle cost & benefit analysis, embodied carbon reduction, brownfield development, recycled water, rainwater harvesting/graywater reuse
Redevelop brownfields, recycle materials from deconstructed sites, remediate infrastructure
Design sustainable infrastructure that improves water quality and restores natural resources
Use of emerging technologies to integrate pragmatic, efficient sustainable solutions
Design elements: green/complete streets, bioremediation (stormwater filtering, pollutant capture), permeable pavement to reduce stormwater load and recharge aquifers
No publicly stated net‑zero target date

Inclusion & Diversity

Millions in DBE services

Diverse Business Contracts

The firm has procured millions of dollars in services through Disadvantaged Business Enterprise (DBE) firms and suppliers.

Clear strategy to achieve workforce equity at all levels of the firm
DEI Council plus multiple Employee Resource Groups align initiatives with business: Talent Optimization, Inclusive Workplace Cultures, Community Engagement, Business Innovation
Partnerships with National Society of Black Engineers, Society of Women Engineers, Mexican American Engineers and Scientists, Society of Hispanic Professional Engineers
Attends diversity‑focused career fairs; partners with recruiting platform Circa to create equity in hiring
Certifies DEI program compliant with all federal anti‑discrimination laws

Articles

Careers at BKF Engineers

Our Projects

Services

Role

Description

asset management

help desk

troubleshooting

system deployment

application support

ticket management

Maintain inventory of IT equipment and ensure proper software licensing
Serve as the first point of contact for users seeking technical assistance
Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person
Provide basic IT training to staff on new technologies
Document, track, and manage support requests in the help desk ticketing system
Assist users with application issues, and guide them in utilizing software effectively
Assist with IT projects and initiatives as assigned
Install, configure, and deploy computer systems, peripherals, and software applications
Collaborate with senior IT staff on the resolution of more complex issues

Requirements

it support

windows

microsoft office

networking

associate's

problem solving

1-2 years of experience in an IT support or help desk role
Familiarity with Windows OS and Microsoft Office applications
Availability to work in the office and assist during emergencies or after hours as needed
Basic knowledge of computer hardware, software, and networking
Ability to work independently and within a team environment
Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered
Excellent communication skills with a strong customer service orientation
Strong problem-solving skills and the ability to remain calm under pressure

Benefits

The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly
Generous vacation and sick time packages
Flexible schedules
Education reimbursement, Paid annual dues for professional and societal organizations
8 Paid Holidays
BKF offers competitive and award-winning benefits and perks. To learn more click here.
Medical, Dental, and Vision Benefits
Competitive salaries, end of year bonuses, profit sharing, and 401k

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1965

Year Founded

The company has been delivering engineering solutions since 1965, contributing to numerous high-profile projects.

Delivering comprehensive engineering solutions across various sectors.
Specializing in civil, structural, mechanical, and electrical engineering.
A legacy of collaboration on iconic buildings, transportation systems, and infrastructure.
A diverse portfolio including high-rise buildings, bridges, hospitals, and urban developments.
Known for creative problem-solving and meeting tight deadlines.
Leveraging advanced technology and a multidisciplinary approach for safety and quality.
Committed to sustainable and resilient designs in engineering projects.

Culture + Values

90% Retention Rate

Employee Retention

The company has achieved an impressive 90% staff retention rate year after year, reflecting strong employee satisfaction and loyalty.

25% Long-Term Employees

Employee Tenure

25% of the workforce has been with the company for over a decade, indicating a culture of long-term commitment and stability.

100% Benefits Coverage

Employee Benefits

All employees receive comprehensive 100% paid medical, dental, and vision benefits, reflecting a commitment to well-being.

Profit-Sharing Program

Financial Incentives

A robust profit-sharing and bonus program is in place, rewarding employees for the company's success and fostering a culture of shared achievement.

Innovative ideas are encouraged and welcomed
Values of hard-working, professional people are appreciated
Taking pride in your work from start to finish was commonplace
Connected to the clients and communities we serve
Small enough to really get to know one another and work collaboratively together, and still large enough that we have the resources to chase and win stimulating, exciting projects
Encouraged to flourish both professionally and personally in a healthy, nurturing and diverse environment
Flexible work schedules and hybrid work model offering autonomy and work-life balance
Wellness program including sports teams, fresh fruit, fitness reimbursement

Environment + Sustainability

Commitment to environmentally conscious design as a core value
Services include stormwater management, LID, life‑cycle cost & benefit analysis, embodied carbon reduction, brownfield development, recycled water, rainwater harvesting/graywater reuse
Redevelop brownfields, recycle materials from deconstructed sites, remediate infrastructure
Design sustainable infrastructure that improves water quality and restores natural resources
Use of emerging technologies to integrate pragmatic, efficient sustainable solutions
Design elements: green/complete streets, bioremediation (stormwater filtering, pollutant capture), permeable pavement to reduce stormwater load and recharge aquifers
No publicly stated net‑zero target date

Inclusion & Diversity

Millions in DBE services

Diverse Business Contracts

The firm has procured millions of dollars in services through Disadvantaged Business Enterprise (DBE) firms and suppliers.

Clear strategy to achieve workforce equity at all levels of the firm
DEI Council plus multiple Employee Resource Groups align initiatives with business: Talent Optimization, Inclusive Workplace Cultures, Community Engagement, Business Innovation
Partnerships with National Society of Black Engineers, Society of Women Engineers, Mexican American Engineers and Scientists, Society of Hispanic Professional Engineers
Attends diversity‑focused career fairs; partners with recruiting platform Circa to create equity in hiring
Certifies DEI program compliant with all federal anti‑discrimination laws

Articles

Careers at BKF Engineers

Our Projects

Services