Customer Service Representative

Description

• Develop product knowledge to assist customers with purchases.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Occasionally will move about inside the office to access files, office machinery, etc.
• Take orders at the sales counter and or over the phone.
• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices.
• Complete sales orders and tender cash sales.
• Ensure the showroom is clean and properly stocked.

Requirements

• Must be able to quickly communicate solutions if problems occur.
• Must be able to multitask.
• Must be able to demonstrate a high degree of sound judgement and initiative.
• Must be able to communicate with team and management and be able to exchange accurate information in. these situations.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to operate basic office machinery.
• Bilingual (English & Spanish)
• Communicate professionally, both verbally and in writing to coworkers and customers
• Ability to use company computer systems for order entry.
• Ability to self-manage, show initiative and be proactive
• Exceptional computer skills
• Must be able to problem solve and prioritize tasks.
• Must be able to receive and analyze information.
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Must be able to remain in a stationary position in an office environment 70% of the time.
• High school diploma or GED equivalent.
• Ability to self -manage, show initiative and be comfortable meeting the public
• Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.

Benefits

• Wellness Benefits
• 401(k) Retirement Plan
• Paid Holidays & Vacation Days
• Development & Training Programs
• Medical, Dental, Vision, Disability & Life Insurance
• Employee Stock Purchase Program
• Professional Growth Opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance