Customer Service Representative - Tier 1

Description

• Rotate through an 8am-7pm coverage shift and holiday schedule to ensure after hours coverage.
• Maintain phone coverage as needed and respond to emails from the general email box.
• Understand C360 and how to populate account information. Responsible for capturing and processing 90% of all calls into Service Requests.
• Provide five questions to be published to Nanorep weekly.
• Advise customers of product availability, price, and order management questions.
• Identify opportunities for standards, specifications and orders and communicate to field and or Customer Service Manager as appropriate, to maximize sales.
• Recommend products and possible substitutions of products to service customer requirements in line with the Eaton Crouse-Hinds World-Class-World
• Participate in all company sponsored training sessions to improve product knowledge and prepare for more technical responsibilities.
• Accurately processes all customer requests including purchase order changes (adds, cancellations, routing changes, applying quotes, replacements), credit/billing requests and customer complaints which are received via phone or email.
• Communicates directly with customers and outside sales representatives via phone and email to assess, schedule, expedite and answer customer's requests to effectively service customer and distributor requirements. Obtain department assistance as necessary for the more complex inquiries and issue resolution.

Requirements

• Knowledge of Crouse-Hinds products, applications, sales organization and distributor functions, ordering system, product scheduling and shipping systems, invoicing functions and use of SAP.
• Experience in a manufacturing environment.
• Bachelor’s degree from an accredited institution OR High School degree AND a minimum of three (3) years of experience in a customer service environment.
• Experience with SAP, SharePoint, C360, and Salesforce.
• Basic knowledge of Crouse-Hinds products.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1, H-1B, H-1B cap registration, O-1, E-3, TN status, 1-485 job profitability, etc.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance