Field Service Manager

Description

• Participate in hiring activities, including resume reviews and interviews.
• Supervise, mentor, and schedule staff to maintain balanced workloads and ensure safety compliance.
• Manage the automation service board, prioritizing and assigning service tasks to ensure timely resolution.
• Manage annual control panel maintenance for preferred clients.
• Occasionally lift up to 50 pounds without assistance.
• Prepare quotes and proposals for support work and small projects for existing clients.
• Supervise or perform I/O checkout and post-commissioning review.
• Maintain accurate client documentation and shared records (photos, applications, markups, reports).
• Provide on-site support for instrumentation and PLC-based process control, system configuration, installation, and process startup as needed.
• Identify and escalate new opportunities to the Business Development Manager.
• Support staff development through feedback and performance reviews.
• Conduct internal Factory Acceptance Testing (FAT) and coordinate field commissioning readiness.
• Serve as the primary escalation point for technical or personnel issues.

Requirements

• Must provide personal transportation for travel to client and office locations (mileage reimbursable).
• Strong communication, organization, and problem-solving skills.
• 10+ years of experience in electrical or controls engineering, including installation, and startup.
• Proficiency with Allen-Bradley PLCs and OITs.
• Associate’s degree in Engineering Technology or related field.
• Prior supervisory or project management experience.
• Must have high school diploma or equivalent.
• Computer literacy and digital communication skills.
• Ability to work collaboratively with staff, clients, engineers, and contractors.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance