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Telecom Technician Level 4
Concentric Power Services
Senior technician overseeing critical power system design, installation, and maintenance.
12d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Cincinnati, OH
Onsite
Company Size
919 Employees
Service Specialisms
Motive Power
Reserve Power
Forklift Maintenance Solutions
Managed Power Solutions (GuaranteedPOWER®)
7/24 Backup Power Solutions
On-site Technician Services (GuaranteedLIFT)
Hybrid Engineered Power Systems
Remote Automated Asset Management System (RAAMS)
Sector Specialisms
Industrial
Energy
Data Centers
Communication
Infrastructure
Manufacturing
Utilities
Facility Management
Role
What you would be doing
preventive maintenance
power repair
site assessment
installation supervision
verification testing
reporting
- Perform preventive maintenance activities on critical power systems and equipment.
- Interact with people from all organizational levels, both inside and outside the company.
- Resolve job specification and/or drawing problems.
- Provide the highest quality of service possible to assure customer satisfaction.
- Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
- Prepare a Method of Procedure (MOP).
- In-process and final quality inspections.
- Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations.
- Perform the following work operations or job activities without supervision or direction:
- Provide daily status updates to the Service Manager for all projects that they are leading.
- Lead verification/continuity testing.
- Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested.
- Provide work assignments to Skill Level 1, 2 and 3 Installers.
- Supervise site Installation teams and/or Subcontractors.
- Responsible for reviewing customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements.
- Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies. Install DC Power System in customer locations.
- Perform Site Assessments for new and existing DC Power Systems. Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests. The Assessments are provided to Account Managers and/or Sales Team in support of their project quotations.
- Analysis of job specifications and drawings.
- Building strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees. Being sure to promote company products, suggestive selling and solving customer complaints and problems.
- Addition or removal of wiring and connections.
- Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
- Responsible to maintain all company vehicles, inventory, tools, and equipment
- Mark/correct office record drawings.
- Addition or removal of common systems equipment hardware, including batteries.
What you bring
lead tech
dc power
ups
aas degree
cdl
problem solving
- 5 years’ experience in lead technician role.
- Drivers must have a valid driver's license at all times.
- Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
- Strong communication, problem solving, and analytical skills.
- Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.
- Willingness to work occasional overtime.
- Intermittent travel expected within designated territory, home most nights.
- Drivers must follow the DOT's HOS regulations.
- Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
- Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
- First Contact Resolution
- Ability to organize his/her own work and work independently, with limited supervision.
- 10+ years of technician experience with DC Power and/or UPS equipment is required.
- Ability to adapt to a fast-changing environment.
- Ability to work collaboratively with other departments toward the greater good of the organization.
- Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
- Education: AAS Degree / Tech School or equivalent work experience.
- Experience in material handling environment is preferred, but not required.
- Power transition work (“hot ties”)
- *Valid driver’s license
- Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
- Advancement opportunities.
- Training and mentoring – Learn from our experts in the industry.
- 401K with match
- Competitive pay – Plus incentive opportunities and overtime potential!
- Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
- Full-time Employees receive 128 Hours of PTO Annually
- 8 paid holidays
- At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
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Interview process
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Company
Overview
Three minutes
Quick Battery Swap
Pioneered an automated system to swap forklift batteries in just three minutes, transforming material-handling efficiency.
Mid-2023
Financial Transition
Transitioned from OnPoint Group to Mitsubishi Heavy Industries, enhancing financial stability and operational reach.
- A national leader in distributed power services with a legacy spanning two decades
- Maintains forklift batteries, backup generators, UPS units, and energy storage systems coast-to-coast
- Offers flagship solutions like GuaranteedPOWER® contracts and the automated PowerHIVE™ system
- Expanded into data centers, utilities, and telecom through strategic acquisitions (CPS, Mesa, etc.)
- Delivers critical infrastructure projects including battery energy storage, microgrids, and forklift programs for logistics and manufacturing facilities
250+ Facilities
Diverse Service Network
Operates globally to provide tailored solutions for facilities of various sizes and needs.
- A Triple-_BOTTOM‑LINE, Human Approach: Everything we do for customers focuses on the planet, people, and profits.
- Nationwide, brand‑independent service teams with a focus on expert technician reliability and knowledge.
- Data‑driven operations: Combines cost, telematics, equipment, and power data to make informed decisions as a core capability.
- Emphasis on long‑term partnership: Conducts in‑depth operational assessments to deliver engineered uptime and ROI cost justification.
40% Energy Savings
Microgrid Project Savings
A 5 MW microgrid project combines multiple energy sources, achieving significant cost savings and supporting net-zero goals.
- Committed to distributed energy solutions including battery energy storage systems (BESS), microgrids, and grid-tied backup power.
- Designed microgrids to integrate solar, cogeneration, and lithium-ion storage to drive energy efficiency and resilience.
- Triple-bottom-line focus yields measurable greenhouse gas emissions reductions, electricity/water savings, and maintenance cost reductions.
- Long-term operational support: full lifecycle services from engineering to maintenance to ensure sustained sustainability performance.
- No DEI strategy, goals or gender‑related data publicly disclosed.
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