Waterlink Scheduling Support

Description

• Liaising with South East Water departments to provide operational information, work progress and details to help resolve customer complaints.
• Arrange and close street-work notices in line with Highway requirements preventing financial penalty.
• Ensuring all required plant and street-works notices are in place.
• Organise reinstatement to meet deadlines set by customers and Street-works notices.
• Reporting on operational & commercial requirements including but not limited to Highways performance (FPN,Defects, Sec 74), Commercial Conversion, CSL & New connection performance & KPIs.
• Using information and resources to ensure that skills & knowledge are kept up to date and continuously developed.
• Liaise with field teams and plumbers to ensure customers needs are met.
• To work as part of the Waterlink team ensuring all targets and objectives are met by supporting other areas of the department when required.
• Assigning field staff work based on operational and commercial requirements, work priorities and field team workloads.
• Utilising Maximo start centres and reports to monitor and manage operational and commercial workload, updating and correcting work orders as and when required.
• Co-ordinating works with customers ensuring they are kept up to date with any changes or variations that occur.
• Ensure all scheduling tools used are up to date with team briefs, training, annual leave so ensuring accurate schedules of customer appointments and management of resources.
• Preparation of daily work information packs for contractors, gangs and plumbers.

Requirements

• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Operational background, a knowledge of Maximo, Business objects, Hi affinity GIS/Geofield.
• Strong customer services skills.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Strong organisational and communication skills. The ability to work as part of a team under pressure in a fast-paced environment
• Previous experience in a similar role desirable

Benefits

• Paid volunteering days.
• Health cash plan.
• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• Cycle to work scheme.
• Flexible annual leave policy to buy or sell holiday leave.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Life assurance.

Training + Development

Interview process

Visa Sponsorship

Security clearance