Supplies treated drinking water across southeast England via an extensive pipe network.
Coordinate scheduling, workloads and street‑work notices for water services.
5 days ago ago
£26,392
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Coldharbour, England, United Kingdom
Field
Company Size
1,100 Employees
Service Specialisms
Water Supply
Water Treatment
Sustainability
Customer Service
Network Operations
Sector Specialisms
Water
Utilities
Environment
Infrastructure
Leakage Detection and Management
Water Quality Testing
Microbiology
Inorganic Chemistry
Role
Description
maximo reporting
notice management
schedule management
customer liaison
work allocation
reinstatement coordination
Liaising with South East Water departments to provide operational information, work progress and details to help resolve customer complaints.
Arrange and close street-work notices in line with Highway requirements preventing financial penalty.
Ensuring all required plant and street-works notices are in place.
Organise reinstatement to meet deadlines set by customers and Street-works notices.
Reporting on operational & commercial requirements including but not limited to Highways performance (FPN,Defects, Sec 74), Commercial Conversion, CSL & New connection performance & KPIs.
Using information and resources to ensure that skills & knowledge are kept up to date and continuously developed.
Liaise with field teams and plumbers to ensure customers needs are met.
To work as part of the Waterlink team ensuring all targets and objectives are met by supporting other areas of the department when required.
Assigning field staff work based on operational and commercial requirements, work priorities and field team workloads.
Utilising Maximo start centres and reports to monitor and manage operational and commercial workload, updating and correcting work orders as and when required.
Co-ordinating works with customers ensuring they are kept up to date with any changes or variations that occur.
Ensure all scheduling tools used are up to date with team briefs, training, annual leave so ensuring accurate schedules of customer appointments and management of resources.
Preparation of daily work information packs for contractors, gangs and plumbers.
Requirements
gcse
maximo
business objects
gis
customer service
communication
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Operational background, a knowledge of Maximo, Business objects, Hi affinity GIS/Geofield.
Strong customer services skills.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Strong organisational and communication skills. The ability to work as part of a team under pressure in a fast-paced environment
Previous experience in a similar role desirable
Benefits
Paid volunteering days.
Health cash plan.
Excellent Stakeholder pension scheme, up to 10% employer contribution.
Cycle to work scheme.
Flexible annual leave policy to buy or sell holiday leave.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Life assurance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass background, identity and employment referencing checks.
The company supplies over 520 million litres of treated and tested drinking water each day.
£433–489 million
Infrastructure investment
The company is investing £433–489 million between 2020 and 2025 to upgrade treatment works and expand networks.
500,000 tests
Annual quality checks
A 24/7 laboratory in Farnborough conducts over 500,000 quality tests annually to ensure water safety.
£200 million boost
Funding injection
The company received a £200 million funding boost in June 2025 to support its operations and growth.
Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.
Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.
Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.
Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.
Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.
Privately owned under a mix of pension and trust entities.
Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.
Culture + Values
Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance
Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’
Transparency of reporting and trusted corporate governance embedded in operations
Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions
Innovation-led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector-wide challenges
Environment + Sustainability
38% reduction
CO₂ Emissions
Achieved a 38% reduction in carbon emissions between 2015 and 2020.
98% Emissions Target
Operational Emissions
Targeting a 98% reduction in operational emissions by 2030, compared to 2018/19 levels.
12,637 Trees
Tree Planting
Planted 12,637 trees in one year, exceeding the annual target by 56%.
4% Fleet Electric
Electric Vehicles
4% of a 400-strong fleet consists of electric vehicles, with plans to expand via salary-sacrifice schemes.
Published routemap in July 2021 detailing measures: energy efficiency, renewables, nature-based solutions, direct emissions reduction, and green energy procurement.
Solar PV on ~20 sites planned, with battery storage pilots to support resilience and renewables.
25-Year Environment Plan (H25) focuses on safe water, climate change adaptation, sustainability of natural environment, and partnership working.
Operational performance metrics: zero water deficit; zero breaches of abstraction/discharge consents; 1 pollution incident (2018/19); carbon emissions per customer at 36.3 kg CO₂e/year in 2018/19.
Inclusion & Diversity
Member of UN‑backed ‘Race to Zero’ campaign—no DEI goals evident on public site
No explicit DEI strategy, targets or gender breakdown publicly disclosed via website or LinkedIn