Director, National Leasing Experience

Description

• Serve as the primary point of contact for all leasing functions, partnering with the VP of Leasing to set vision and strategy. Build and maintain strong relationships with field teams and market leadership to ensure alignment, clear communication, and consistent execution of sales-driven initiatives that drive the leasing business.
• Execute strategies to optimize leasing workflows and drive performance. Build and maintain reporting on leasing functions as requested. Collaborate with internal stakeholders to build reporting tools in Tableau, Yardi, and Salesforce to track results and support continuous improvement. Monitor KPIs, analyze trends, and adjust tactics to stay ahead of market conditions and exceed goals
• Collaborate with corporate departments such as Marketing and Legal to provide input and support implementation of changes relative to leasing & renewal functions.
• Participate and drive execution in technology initiatives across all technology verticals for leasing initiatives. Lead execution of any deployment or ongoing daily management of leasing technology.
• Stay abreast of changes in relevant laws and regulations affecting leasing and property management, and when changes are implemented for Invitation Homes, provide updates and details on necessary policy and procedure adjustments to ownership.
• Support field office leadership with obtaining approvals, when required for items related to Leasing such as promotions/incentives.
• Act as a liaison between corporate headquarters and field offices to ensure consistent implementation of leasing and renewal strategies and initiatives. Provide actionable insights to leadership and field teams to accelerate results.

Requirements

• Five or more years of experience in the field of property management
• Strong analytical skills with experience in CRM and reporting platforms.
• Ability to maintain flexibility and creativity in a variety of situations.
• Excellent customer service and interpersonal skills; ability to relate to others
• Excellent communication and computer skills.
• Proven success in sales leadership, preferably in real estate or property management.
• Ability to present or speak in public to large groups of people.
• Ability to motivate teams, set clear goals, and deliver measurable results.
• Salesforce experience a plus.
• Extensive experience with Microsoft products including Microsoft Outlook, Word, PowerPoint and Excel (including advanced functions).
• Comprehension of federal fair housing laws, fair credit reporting and any applicable local housing provisions.
• Bachelor’s degree in Management or related field preferred.
• Strong organizational and time management skills.
• Ability to make timely and effective decisions.
• Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
• Ability to effectively communicate with a diverse workforce.
• Must be proactive, self-directed and highly motivated.
• Yardi or similar Property Management software experience required.
• Ability to analyze processes and resolve problems.
• Ability to maintain confidentiality.
• Three or more years of experience in leasing or renewals related roles preferred.
• Professional verbal and written communication skills.

Benefits

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Annual bonus program
• Team events and gatherings (Pre- and Post-Covid)
• Team events and gatherings
• Competitive pay and an annual bonus program for all associates
• Health, dental, vision, and life insurance
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Long-term and short-term disability insurance
• Awesome work environment with casual dress

Training + Development

Interview process

Visa Sponsorship

Security clearance