Head of Operations

Overview

Oversee security service delivery, manage contracts, finances, compliance, and staff across Midlands.

Key Responsibilities

• service delivery
• health & safety
• financial reporting
• compliance audits
• resource planning
• client relations

Tasks

-Establish and encourage proactively working relationships with police, emergency services, local CTSA team and client stakeholders -Ensure service levels delivered adhere to our contract terms and client SLA’s -Conduct regular Health and Safety training audits and toolbox talks -Prepare and deliver a monthly Head of Operations report for the Managing Director. -Ensure sufficient levels of qualified and competent officers are maintained to meet the current and projected future levels of personnel required -Establish and encourage proactive working relationships with the key client stakeholders and local community -Communicate Health and Safety processes and policies to all staff and ensure they remain trained including contract specific training i.e., rail processes, to comply with legislation and ensure a safe system of work is always in operation -Financial performance – assist with the compilation of the monthly P&L -Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction -Make sure all POs are submitted on time and accurately by all managers / support staff in the region -Support the coaching and mentoring of all direct reports to contribute in the development of exceptional people. -Prepare and deliver weekly reports and monthly KPI packs for the client in line with contractual requirements -Review weekly none bill for training and pay and provide reasons for weekly call -Work with Resource Planning Team to fill vacancies and seasonally plan uplifts or down turns -Attend contract review meetings for all key contracts in your area and input into quarterly strategic meetings -Conduct monthly calls with Finance Business Partner to prep the period P&L for the Managing Director and implement any necessary remedial actions. -Conduct Visit IT audits at all assignment locations – at least 1 per month per assignment location -Support development of pragmatic working relationship with any associated unions -Complete regular audits across the network to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported -Identify and introduce appropriate and agreed innovation or improvements in line with client’s expectations and vision -Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines -Assist with any outstanding billing issues with client to keep cash collection clean and prompt -Ensure no sub-contract labour is used across the portfolio. -Responsible for the recruitment and retention all contract management personnel -Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding -Completion of all assignment instructions and risk assessments their successful dissemination to front line staff -Create and oversee a Contract Development Plan for all contracts to focus on service improvement, staff development and welfare, and financial status of the contract in terms of increased revenues and profitability -Create and maintain a unified service delivery methodology for security based around the value of Carlisle Support Services

Requirements

• commercial skills
• communication
• people management
• iosh
• sia licensed
• report writing

What You Bring

-Keen commercial skills with the ability to understand and control a P&L -Excellent communication skills – articulate and focussed, proficient written skills, good listener -A good people manager, able to motivate and optimise outputs from team members. -IOSH Certificate or equivalent -Good organisational and time management skills with the ability to manage conflicting priorities and deliver to deadlines -SIA Licensed -Must hold a full UK driving license -Excellent report writing and presentation skills

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Benefits

-Work IT training -Flexibility around working hours and patterns

About carlisle support services

Nope

Sector Specialisms

Security Clearance

-candidates must provide original documents for detailed screening and vetting, including passport, driving licence, recent utility bill, hmrc letter, bank statement, payslip, birth certificate, and a valid share code.