Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
The Service Account Leader is responsible for service customer account leadership, driving labor and material growth and executing the service business for the assigned customer base. This role ensures profitability, productivity, customer relationship development, employee development, retention, and safety program compliance.
The leader sets and monitors gross‑margin goals, drives L&M growth through technicians and team leads, and manages warranty‑related customer issues. Responsibilities also include procuring and maintaining fleet and tools inventory, supervising service delivery processes, approving quotations, and handling budgeting, forecasting, and accounts payable/receivable.
The position maintains appropriate staffing levels, oversees hiring, training, and transition of new employees, conducts formal performance reviews, and ensures day‑to‑day service team performance while upholding safety standards.
Candidates must have technical school training or equivalent experience in HVAC or building controls, three or more years of management experience in a service delivery environment, and strong prioritization, interpersonal, and negotiation skills. Additional qualifications include basic financial accounting, MS Office proficiency, and a preferred diploma in electronic or mechanical systems; five plus years in a similar service management role is ideal.
The position provides a competitive salary, paid vacation, holidays, and sick time, along with a comprehensive benefits package that includes 401(k), medical, dental, and vision care. Employees benefit from on‑the‑job and cross‑training opportunities, a collaborative team environment, and a strong safety focus through the Zero Harm policy.
The salary range is $103,000‑$137,000, determined by education, experience, and market data, and includes a competitive benefits package. Johnson Controls is an equal‑opportunity employer committed to diversity and inclusion. The company has been making buildings smarter since 1885, delivering systems and digital solutions that improve safety, comfort, efficiency, and sustainability for people and the planet.