Aftersales Administrator

Description

• Co-ordinate refurbishments from the point a customer requests for equipment to be assessed to the point it is returned. Additionally issue and process replacement equipment requests raised by the customer support team.
• Keeping track and following through on quotations and sales orders, chasing customers and Senceive teams, escalating enquiries where needed.
• Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
• Coordinating the returns process through all departments.
• Assist in day-to-day commercial aspects of aftersales activities including additional orders, site visits, remote support tasks, upgrades and training.
• Maintaining good communication with customers and the teams within Senceive to prepare quotations, process sales orders in line with the company commercial guidelines.
• Actively manage and support various departments in reducing sim costs by concluding with customers that a project has ended and they no longer require equipment.
• Responsible for service subscription renewals globally. Involves validating order and service details, keeping record of the service subscription, checking the status of the equipment and preparing the invoice for finance to send to the customer.
• Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks.

Requirements

• Strong analytical skills and close attention to detail with good initiative and decision making.
• Experience in admin / process coordination
• Self-motivated with a proven ability to perform under pressure.
• Experience working in a B2B or corporate environment
• Experience in providing quality customer service
• Able to speak a 2nd language ideally French / Spanish / German
• Strong analytical skills
• Experience using Salesforce & SAP
• Able to work with Excel, Word, and other Office apps
• A flexible, well organised approach with the ability to react quickly, multi-task and work to varying priorities and deadlines to meet the needs of the business.
• Fluent in English
• Experience Rail, Infrastructure and construction markets
• A strong, pleasant, professional communicator at all levels, with excellent interpersonal, verbal, and written communication skills.

Benefits

• Joining a rapidly expanding company offering long-term development and success opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance