Client Services Manager

Description

• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
• You’ll coach your team and manage individual and team performance
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
• Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

Requirements

• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.
• Experience of delivering support in a housing or care environment
• Great people skills, ability to communicate and understand where people are in their life
• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
• Able to use technology for setting rotas, managing budgets, managing spreadsheets, invoicing and ensuring quality support plans and care plans.

Benefits

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.

Training + Development

Interview process

Visa Sponsorship

Security clearance