Secretary III- Work Control
Techflow, Inc.
Handles records, schedules, and dispatches preventive maintenance work orders.
15 days ago ago
$25
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Patuxent River Estates, MD
Onsite
Company Size
201 Employees
Service Specialisms
Digital Services
Platform Services
Energy & Mobility Solutions
Base Operations and Range Maintenance
Sector Specialisms
Digital Services
Logistics
Energy
Operations & Maintenance
Platform Services
Mission Services
Energy and Mobility Solutions
Base Management/Logistics
Role
What you would be doing
work scheduling
dispatch management
ticket troubleshooting
record keeping
ticket closure
customer follow-up
- Schedule and dispatch all preventative and cyclic maintenance work orders
- Troubleshoot any discrepancies or researches complex work orders when necessary
- Carrying objects/boxes/print-outs short distances
- Keep record of service calls and work orders by maintain proper filing of completed work orders
- Prepare work orders and distributes to service crew, schedules service calls and dispatches service crew
- Record information, such as name, address, article to be repaired, or service to be rendered
- Relay messages and special instructions to mobile crews and other departments using email and telephone
- Establish priorities to ensure completion of tasks in a timely manner
- Close out tickets by putting them in a completed status with detailed notes for documentation
- Distinguish tickets in the query and assigns them to the correct department
- Call or write the customer to follow up and ensure satisfactory performance of service
What you bring
u.s. citizenship
high school
2+ years
microsoft office
smartsheet
adaptable
- High School Diploma or GED
- U.S. citizenship to Obtain and maintain access to military installations
- Some knowledge of the practices, methods, materials, and equipment of the building trades
- Knowledgeable in current office equipment
- Some knowledge of building maintenance needs and service requirements
- Input technician’s time and notes managing the Smartsheet records
- Use of hands, reaching with hands and arms, talking, and walking
- Pass a pre-employment drug screening and background check
- Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness
- Must have 2+ years in a related administrative position or formal vocational/technical training in office work
- Ability to succeed in a high-demand environment
- Extensive work with a personal computer
- Effective technical, interpersonal, organizational and telephone etiquette skills
- Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques
- May require lifting and moving as much as 25 pounds with assistance
- Work efficiently under pressure in a high-energy setting
- Regular, dependable attendance
- Valid driver’s license compliant with REAL ID Act or are you willing and able to obtain one
- Adaptable and flexible in work situations
- Must be computer literate with knowledge of MSWord, Excel and other Microsoft Office programs
- Effective oral and written communication skills
- Some knowledge of dispatching methods, techniques, and practices
- Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping
- Short Term and Long Term Disability
- Employee Stock Ownership Plan (ESOP)
- Insurance Allowance
- Retirement Plan (401k, IRA)
- Generous benefits package consistent with Service Contract Act
- Paid Time Off (Vacation, Sick & Federal Holidays)
- Referral program- Join our team then bring your friends
- Health Care Plan -Medical, Dental & Vision
- Term Life Insurance
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off -Vacation, Sick & Federal Holidays
- Health Care Plan (Medical, Dental & Vision)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a pre‑employment drug screening and background check
Company
Overview
$300M Revenue
Annual Revenue 2021
Generated nearly $300 million in annual revenue by 2021.
$2.1B Contract
Major TSA Project
Won a $2.1 billion contract for TSA explosives-detection systems.
100% Employee-Owned
Employee Ownership
Fully employee-owned, fostering a unique company culture.
100+ Systems
Government IT Transformations
Transformed over 100 government IT systems through cloud and agile methods.
- Founded in 1995 amid the dot‑com boom, the firm began by modernizing systems for clients like DreamWorks, Toshiba and MGM.
- Headquartered in San Diego with a coast‑to‑coast footprint, including DC and Idaho, it blends digital, platform, energy & maintenance expertise.
- The company delivers advanced IT modernization, predictive analytics, EV infrastructure, cybersecurity and proactive maintenance.
- Its Platform Services division keeps critical assets mission‑ready through lifecycle support, analytics and field logistics.
- Energy & Mobility teams lead Net Zero strategy, EV planning/installation and secure energy simulation work.
- Innovative Problem Solving
- Customer Centricity
- Collaboration
- Agility
- Commitment to Quality
- Integrity
2050 Target
Net Zero Commitment
Achieving net zero emissions across all operations by the year 2050.
- Committed to reducing carbon footprint through sustainable operations.
- Implements energy-efficient practices in data centers and offices.
- Promotes the use of renewable energy sources.
- strives for a diverse workforce with a focus on recruitment from underrepresented groups.
- promotes equal opportunity in hiring, training, and promotions.
- has gender diversity goals but does not disclose specific statistics publicly.
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