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Customer Service Rep II
Watts Water Technologies
Handling customer deliverables and maintaining client satisfaction for one or more accounts in a high-volume call center environment.
15d ago
$2,030 - $2,330
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
North Andover, MA
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Sector Specialisms
Residential
Commercial
Plumbing
Heating
Water Quality
Water Purification
Radiant Heat
Flow Control
Role
What you would be doing
resolve customer issues
release order holds
resolve complaints
maintain relationships
process orders
manage accounts
- Work with the Technical Support department to resolve customer reported issues.
- Investigate, verify and release order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross-referencing issues, shortages, back orders and all large quantity orders requiring logistics and manufacturings participation.
- Work with Watt's Agents and Customers to resolve complaints regarding product shortages and provide professional alternative solutions when product shortages occur.
- Build and maintain sound professional business relationships with both internal and external customers.
- Work in a high-volume call center with the ability to enter and process multiple sales orders, RGA's, and credits while ensuring accurate processing methods and procedures are followed.
- Maintain productive and collaborative relationships with other Watts employees.
- Guide communication between customers' and Watt's manufacturing/shipping departments to ensure pending orders ship out.
- Manage new and existing customer accounts as identified in our database.
What you bring
customer service
excel
detail oriented
erp systems
communication
high school diploma
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
- Ability to operate standard office equipment such as computers, printers, phones, and copiers.
- Ability to tactfully handle stressful and difficult situations
- Excellent communication skills (both verbal and written)
- High School Diploma or equivalent
- Ability to read documents, use a computer, and perform data entry tasks.
- Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
- Previous exposure to ERP systems
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Basic working knowledge of Microsoft products such as Excel, Word, and PowerPoint
- Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
- Ability to work well in a team environment
- Detail oriented and works with a high-degree of accuracy
- 3+ years of experience in a high volume customer service department
- Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
- Ability to remain seated at a desk or workstation for extended periods.
- Excellent customer service skills
- Punctuality and dependability.
- Experience with order entry and expediting orders required
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Competitive compensation based on your skills, qualifications and experience
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Additional perks such as fitness reimbursements and employee discount programs
- Comprehensive medical and dental coverage, retirement benefits
- Continued professional development opportunities and educational reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- adherence to all personnel policies, procedures, and standards of process as implemented by watts.
Company
Overview
Founded 1874
Year Established
The company was established in 1874, marking the beginning of its legacy in water solutions.
Over Centuries
Years of Expertise
Possessing over a century of expertise in water safety and efficiency.
- A global leader in providing safe water, energy efficiency, and environmental sustainability solutions.
- Specializes in innovative water control, flow, and safety devices, emphasizing reliability.
- Serves residential, commercial, and industrial sectors across various regions.
- Solutions are widely used in plumbing, heating, cooling, and industrial processes.
- Involved in water management systems, energy-saving technologies, and water conservation solutions.
- Inclusivity as one of our strategic pillars, cultural behaviors, and global performance management
- High-performance, values-driven culture
- Family of companies…provides one of the broadest…solutions” (emphasis on collaboration and innovation)
30% reduction
Carbon Emissions Target
Committed to reducing absolute carbon emissions by 30% by 2034.
100+ million liters saved
Water Usage Reduction
Achieved a reduction of over 100 million liters in global water usage over the past decade.
62% reduction
Water Efficiency
Improved water use efficiency, achieving a 62% reduction in water intensity since 2018.
70,000+ people
Clean Water Access
Provided access to clean water for over 70,000 individuals across nine countries.
- Recognized among the Top 300 U.S. companies for environmental sustainability by Newsweek (2024 & 2025)
- Named one of America’s Climate Leaders 2023 by USA Today
- First company verified by The Water Council’s WAVE: Water Stewardship Verified program
Top Place to Work 2023
Massachusetts Recognition
Recognized as a Top Place to Work in Massachusetts, highlighting the company's commitment to creating an inclusive and welcoming environment.
- Incorporated inclusivity as a strategic pillar and cultural behavior
- No publicly available gender-related headcount or leadership statistics
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