Description

• Present seminars/webinars with Q&A sessions to clients, general sales teams and reps;
• Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings
• Confer with Product Marketing, MARCOM, Business Development, and Regional Sales Teams to support Socomec’s marketing strategies and activities; promote products and services
• Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment and give walkthroughs of device setup and usage
• Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates
• Prepare situational case studies based on experiences in the field
• Conduct Site-Audits; point out potential challenges with customer’s design and recommend solutions; anticipate potential issues around installation, integration, network implementation, or limitations of specified devices
• Become a primary user for multiple data platforms and softwares, both Socomec and 3rd Party
• Effectively navigate Socomec’s network of experts, both in North America and Globally, to effectively and efficiently leverage their experience
• Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers
• Develop, present, and respond to proposals for customer requirements; work with business developers to propose industry-specific solutions
• Confer directly with customers to assess equipment needs and to determine system requirements
• Participate in promotional activities like Conventions and Trade Shows
• Become an expert in Socomec products; retain and convey extensive knowledge of Socomec products to be used as a resource for Field activities (Sales, Service, Business Dev)
• Investigate and troubleshoot customer problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics
• Support with product catalog; confer with Marketing team to ensure all corrections are implemented
• Travel to active construction sites, with protective equipment verified/provided by Socomec
• Train and onboard New Sales/Non-technical professionals on the Socomec portfolio and relevant applications.
• Host trainings focused on Socomec products and targeted customer applications
• Answer technical inquiries from both the clients and internal employees through Email-to-Case ticketing system
• Prepare/manage official reports for Remote Support and Customer calls

Requirements

• Morning availability emphasized, in order to interact with colleagues overseas (France esp.)
• Bachelor’s degree in Electrical Engineering-based curriculum.
• Multilingual skills (especially French or Spanish)
• Familiarity with electrical standards and codes (e.g., NEC, UL, ANSI, IEC)
• Handle “Reactive” situations; ability to work under pressure or pivot priorities as more-pressing situations reveal themselves
• Ability to acquire US Passport within 1 year of hire
• 2 or more years of related technical experience
• Work effectively when traveling across time-zones
• Understand and Clearly Articulate the governing standards applicable to both Socomec products and the larger systems they are installed within
• Preferred previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customers within software
• Safe use of Consumer-level power tools, used for building/repair of testing rigs and demonstration equipment
• Minimum 2 Years experience in a position with Direct-Customer interaction
• Must possess and maintain an unrestricted valid driver’s license
• Minimum 3 days per week in-office (when not traveling for business)

Benefits

• Majority of destinations remain within North America, with potential overseas travel to company HQ in France (for training)

Training + Development

Interview process

Visa Sponsorship

Security clearance