Supplier Quality Investigator

Description

• In the absence of other Quality personnel, the Quality Investigator may be required to perform additional responsibilities such as: Processing NSP’s
• Performs 5S activities in Quality area.
• While performing the duties of this job, the employee is required to stand and walk; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, regularly lift up to 50 pounds and occasionally lift up to 75 pounds.
• Perform additional inspections and audits throughout the distribution process.
• Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur.
• Ensures that 'nonconforming' products related to QMs is quarantined in a timely manner, and affected personnel is notified.
• Perform 1st piece inspection for Service + area including BOM checks and Item verification.
• Collects and maintains assigned quality records and metrics.
• Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.
• Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests.
• Process RMA’s including receiving, preparation for storage and ‘putaway’.

Requirements

• Communication- Be able to clearly communicate with people throughout the process and at different levels within the company.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Keeping track of processing time.
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• PPE may be required depending on the area working in. This could include steel toe shoes or gloves.
• Self Manage- This position needs someone who can manage their own workload and understand what they need to do next with little to no direction.
• Critical Thinking-means assessing situations and making informed decisions
• Teamwork- It is important for this role to be able to work within a team
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and keep data logs.
• Problem Solving-understanding the problem well, thinking of new solutions and using strategies that fix the issue.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance