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Desktop Support Specialist
Tricon Residential
Providing technical assistance and support in desktop support for an owner, operator, and developer of single-family rental homes in the U.S. and multi-family apartments in Canada.
22d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Tustin, CA
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Real Estate Investment
Design
Architecture
Sector Specialisms
Residential
Real Estate
Role
What you would be doing
troubleshoot and resolve issues
install and configure software
provide user training
use diagnostic tools
maintain documentation
collaborate with teams
- Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
- Work closely with other IT teams to address complex issues and improve overall system performance.
- Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
- Install, configure, and update software applications.
- Maintain accurate documentation of IT assets, configurations, and user support activities.
- Provide basic training to end-users on IT systems, applications, and best practices.
- Utilize diagnostic tools and techniques to identify and resolve issues efficiently.
- Serve as the first point of contact for CAMF end-users seeking technical assistance through various channels (phone, email, in-person).
- Ensure consistent service delivery and technical assistance across all office locations.
- Conduct remote troubleshooting to diagnose and resolve technical problems.
- Participate in various projects aimed at improving IT system processes.
- Analyze user problems and provide accurate and timely solutions.
- Escalate complex issues to the appropriate IT support teams when necessary.
- Perform hardware upgrades, replacements, and maintenance.
- Collaborate with cross-functional teams to implement enhancements and upgrades.
- Travel to different offices, as needed, to provide comprehensive IT support.
- Conduct regular audits to ensure accuracy and compliance.
- Document, track, and monitor incidents to ensure timely resolution.
- Track and manage IT assets and hardware inventory.
- Guide users through step-by-step solutions and offer proactive advice for preventing future issues.
- Communicate effectively with end-users, ensuring a positive and professional experience.
What you bring
network hardware
network os
task prioritization
written communication
it degree
certifications
- Occasionally lift and/or move up to 50 pounds.
- Frequently required to sit; talk; and hear.
- Ability to handle a fast-paced environment, and the ability to prioritize and complete tasks
- Strong technical knowledge of current network hardware
- Strong technical knowledge of network and PC operating systems
- Excellent verbal and written communication skills
- BS/BA in Information Technology, Computer Science, or a related field is preferred.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
- Vision abilities required by this job include close vision, distance vision and depth perception.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required for employment.
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Company
Overview
$3.5B acquisition
Blackstone Investment
Tricon was acquired by Blackstone in May 2024, demonstrating significant financial strength and growth potential.
441 units
The Selby Project
A standout large-scale rental community located in downtown Toronto.
286 units
The Taylor Project
Another notable large-scale rental community in downtown Toronto.
30,000+ homes
North American Portfolio
Tricon manages a vast portfolio of single-family rentals and multi-family apartments across the U.S. Sun Belt and Canada.
- Transformed from Tricon Capital into a major rental housing provider in North America.
- Acquired Silver Bay Realty in 2017, building a strong reputation in the housing market.
- Operates through a tech-enabled platform, enhancing efficiency and scalability.
- Known for developing large-scale build-to-rent communities in Texas and California, expanding its reach.
- Maintains a billion-dollar development pipeline in both the U.S. and Canada, driving continued growth.
- People: We invest in our people, empowering them to grow, innovate, and make a difference.
- Integrity: We act with integrity, ensuring transparency, accountability, and trust in everything we do.
- Performance: We deliver exceptional results by staying focused, executing with excellence, and continually improving.
- Customer Focus: We are committed to providing exceptional service and meeting the needs of our customers.
- Collaboration: We foster a collaborative culture where diverse perspectives are valued and working together is the key to success.
2050
Net Zero Target
Aims to achieve net zero carbon emissions by this future year.
- Committed to environmental sustainability and operational efficiency.
- Focus on energy-efficient building designs and sustainability initiatives across their portfolio.
- Incorporates renewable energy solutions and sustainable materials in property developments.
- Measures and tracks progress towards sustainability goals through key performance indicators related to energy consumption, carbon emissions, and water usage.
42%
Women in Leadership
Women comprise 42% of leadership team.
- Committed to fostering a diverse and inclusive workplace where all employees feel respected and valued.
- Focus on attracting, retaining, and developing talent from diverse backgrounds.
- Implemented training programs and mentorship initiatives to support career growth for underrepresented groups.
- Tracks and reports on gender and diversity metrics to assess progress and drive accountability.
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