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Customer Support Data Center Technician - Cohort Hiring Q1' 2026 – Military Talent Programs
Equinix
Support data center ops: tickets, hardware installs, testing, and customer service.
2d ago
$53,000 - $96,000
Entry-level
Full Time
Chicago, IL
Onsite
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
What you would be doing
rack install
cabling install
connectivity testing
network troubleshoot
ticket management
documentation
- Escort customers and vendors for access and safety compliance
- Communicate clear timelines and progress updates
- Perform “rack and stack” installations of customer equipment
- Manage and resolve customer support requests and service tickets
- Collaborate with cross-functional teams to resolve technical challenges
- Enhance customer service and communication skills in a technical environment
- Accurately track tasks using the ticketing system
- Final evaluation will assess learning outcomes and program effectiveness
- Contribute to team projects and installations
- Support dispatching, inventory checks, and alarm escalations as needed
- Perform quality checks on own and team installations
- Identify and report infrastructure capacity or cabling concerns
- Install structured cabling (fiber and copper), cable trays, cages, and cabinets
- Provide professional, helpful on-site customer support
- Troubleshoot network and equipment issues; escalate when necessary
- Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
- Follow detailed installation plans and wiring diagrams
- Coordinate with vendors and internal teams to ensure timely execution
- Maintain detailed documentation of all work performed
What you bring
high school
2-4 yrs
fiber
coaxial
wiring schematics
data center
- High school diploma or equivalent
- Strong attention to detail and documentation skills
- Understand project coordination and cross-functional collaboration
- Comfortable working in a physical, hands-on environment
- 2–4 years of experience in technical support, IT, telecom, or data center operations
- Experience with fiber and coaxial terminations preferred
- Technical or Non-Technical MOS, NEC, or AFSC
- Ability to read wiring schematics and installation plans
- Deepen technical expertise in data center infrastructure and operations
- Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
- Gain experience in structured cabling, network testing, and troubleshooting
- Interns will follow a customized Education/Training Plan
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
- World’s largest provider of data center and interconnection services.
- Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
- Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
- Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
- At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
- Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
- Thriving workplace where every colleague is valued and respected for who they are and what they contribute
- Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
- Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
- Programs to enhance workplace experience and attract high‑performing talent
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
- Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
- Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
- Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
- Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
- Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.
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