Assistant Online Grand Opening Manager

Description

• Maintains tracking records including lead information, appointments scheduled and kept, Sales resulting from appointments
• Manage implementation and results of Grand Opening Process including Lead scoring, drip campaign messaging, OSC personalized emails, metrics, and projections
• Analyze metrics, VIP lead traffic, conversions, and identify areas of success and improvement
• Assist in the onboarding and training of new OSC team members
• Communicates appointment details to lead, including time, date, location with driving directions, name of sales consultant, direct phone number for sale consultant.
• Submits website changes to corporate marketing group.
• Attends and participates in sales meetings
• Enter all pertinent information into CRM including records of all interactions with the lead.
• Manage inbound phone calls as directed by leadership team.
• Reports metrics regularly to leadership team, including number of leads, conversion of leads to appointment, percentage of appointments kept conversion of kept appointment to sale, conversion of lead to sale
• Identify areas for improving conversions across the Department
• Meet or exceed monthly conversion targets.
• Acts as resource to sales team by sharing lead information and feedback.
• Measure and track Grand Opening Timelines and Process across divisions
• Assesses lead’s needs and preferences to determine appropriate community and product.
• Schedules appointments for leads at appropriate community.
• Oversight of electronic marketing efforts, including eblasts to leads, prospects and real estate agents.
• Provides referrals to lenders and other resources as needed.
• Provides Sales Team with all information about lead’s needs and preferences to insure warm and smooth transfer.
• Promptly respond to all inquiries utilizing email, phone, text and mail as appropriate.
• Audits division and community web pages regularly.
• Visits communities regularly to establish strong working relationships with sales team and insure accurate and timely knowledge of product and location.
• Monitor VIP Lead messaging across the department via Click platform for cohesive, unique, and non-repetitive messages to our customers.
• Identify VIP campaigns for additional OSC support to maximize OSC Department timeliness and effectiveness of conversion of VIP Leads to appointments.
• Maintain familiarity with all DRB communities and divisions to anticipate future department staffing needs
• Support VIP Dial for Dollars Campaign across all divisions.
• Provide information regarding community and surrounding area.
• Follows up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps.
• Provide support to OSC team members in troubleshooting, policies and procedures, guidance, and other requested support.
• Report weekly metrics and roll-ups to Allison (and Division Sales Leaders as needed)

Requirements

• Demonstrates thorough knowledge of DRB practices and products.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance