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Network Planning Technician (NSA Planning Technician)
South West Water
Plan and coordinate water network operations to reduce supply interruptions using AWS.
6d ago
£28,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Exeter, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Building and development
Water supply
Sewerage services
New connections
Developer Services
Self‑Lay Provider support
Pre‑development services
Standpipe hire
Sector Specialisms
Drinking Water Services
Wastewater Services
Role
What you would be doing
risk mitigation
event coordination
scada monitoring
doms flushing
incident logging
network optimisation
- Implement risk-based approach to supply interruption mitigation, plan for worst case each time
- Take ownership of supply interruption events and have a proactive approach to co-ordinating restoration through utilisation of a variety of options available through AWS equipment
- Investigate scada alarms and ensure appropriate action is invoked by engaging with the Technical Services team where required to resolve in a timely fashion
- Co ordinate the DOMS flushing programme to include the development of flushing schedules on a DMA basis and central recording of the area performance
- Create accurate records of all interruptions to supplies in the area to furnish the reporting team with information to allow hydraulic post event analysis
- Identify improvement opportunities for the water distribution network where optimisation will benefit in the future
- Monitor work streams and maintain levels within the work basket to facilitate the rapid repair of mains bursts
- Support the delivery of the company Supply Interruption ODI
- Co-ordinate the field-based teams during supply interruption events to ensure all aspects of the process are complete, including logger deployment, field event log completion etc
What you bring
strumap
ms office
nvq
gcses
water distribution
communication
- Understanding of the risks and challenges the field base teams experience during the operation of the distribution network
- 3 GCSEs at grades A-C or equivalent in Maths, English and a Science subject
- Proven ability to work within a team environment but also on your own initiative.
- Be a creative thinker relating to the operation of the network to overcome planned and reactive instances that could otherwise adversely impact the supply interruption ODI
- Proven ability of using computer systems (which will include both, advanced Strumap, MS Office and Corporate applications.)
- Able to complete required administrative activities as and when required and to the required quality
- ONC / City and Guilds in relevant subject or NVQ Water Distribution Control Level 2 standard of competence or HNC / Water Diploma
- Proven ability to communicate and liaise effectively with internal and external customers in both verbal and written contexts.
- Experience of other pipeline/process industries (for example, Gas, Chemical) considered
- Relevant experience in Water Supply - Water Distribution Activity preferred.
- A discretionary Bonus
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Competitive Contributory Pension
- Share your parental leave and split your time off to care for your child how you choose
- Buy or sell annual leave to offer you extra flexibility
- Generous holiday allowance plus bank holidays
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- We offer free car parking at the majority of our sites
- Take up to 26 weeks’ additional maternity leave
- Invest in Pennon Group plc through our employee share schemes
- At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
30 Years
Experience in Water Services
The company has extensive experience providing water services to the region.
2,000 Employees
Dedicated Staff
The company employs a large team to deliver vital water services.
1.6M People
Serving the Community
The company plays a vital role in managing the water supply for over 1.6 million people across multiple regions.
- South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset.
- The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions.
- Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers.
- Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations.
- One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards.
- South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.
- Trusted
- Collaborative
- Responsible
- Progressive
100k tonnes CO₂
Operational carbon emissions target
The company aims to achieve net zero by 2030 by reducing operational carbon emissions by up to 100,000 tonnes of CO₂.
100%
Electric vehicle fleet
The company operates a 100% electric car and van fleet, contributing to reduced emissions.
250k trees
Tree planting initiative
The company plans to plant 250,000 trees by 2025 to support reforestation and carbon sequestration.
£2.5B investment
Sustainability investment
The company has committed £2.5 billion from 2025–2030 for storm overflow reduction, nutrient pollution prevention, and biodiversity conservation.
- Biogas capture from wastewater treatment and use for vehicle fuel or grid injection
- Hydro-electric generation at Mary Tavy, solar PV and wind on-site
- Reducing leaks by 15%
- Restoring peatland to store carbon and enhance biodiversity
- Since 2019, nature-based solutions include managing 126,733 ha land, restoring 3,907 ha peatland
30%
Gender Diversity Target
Committed to increasing gender diversity in boardrooms and business leadership.
10k Interns
Black Internship Initiative
Supporting the 10,000 Black Interns initiative to expand career opportunities.
- Disability Confident employer
- Women’s Network, LGBTQ+ Network, and other employee networks influencing business direction
- Mental Health Awareness Month, Black History Month, and guest‑speaker events hosted
- Company‑wide statement: “Be Rock Solid – Build trust and be trusted”; “Be You – bring your best… make your mark”; “Be the Future – Embrace change. Drive Progress. Own the challenge.”
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