Recertification Specialist

Description

• Greets and welcomes residents during recertification appointments and provides assistance as needed.
• Responds to queries and concerns related to the recertification process and provides guidance on required documentation.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s)
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Conducts annual recertification interviews with residents to assess continued eligibility for the LIHTC program.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Sends out reminders and schedules for upcoming recertifications to keep residents informed.
• May work in an elevated site, may walk on uneven ground.
• Acts as a liaison between residents and the property management team, ensuring effective communication and a supportive environment.
• Reviews and verifies all required documentation during the recertification process to ensure compliance with program regulations.
• Travel within the region and to other business offices and events via airline, trains, and automobiles
• Maintains accurate tenant files and documentation, ensuring that they are complete and up-to-date.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.
• Completes comprehensive income calculations based on family composition and adjusts tenant records accordingly.

Requirements

• Tax Credit certification is highly desired.
• An Aptitude for Connecting - Must possessa strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Excellent written and verbal communication skills.
• Demonstrates a sense of urgency and the ability to meet deadlines.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Ability to read and interpret complex documents such as regulatory agreements and compliance regulations, tenant files, etc.
• LIHTC/Tax Credit program experience required.
• Frequent sitting and walking
• Working knowledge of Yardi Voyager Property Management software.
• Repetitive use of the computer, keyboard, mouse, and phone
• Extensive computer knowledge, Windows (Word, Excel, PowerPoint, Access), internet, and e-mail.
• Attention to detail and ability to multitask.
• Respectful communication and cooperation between all employees.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• Certified Occupancy Specialist or similar certifications are highly desired.
• 2 years of Affordable Multi-Housing experience.
• Adherence to Property Management Rules, Regulations, and Guidelines

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance