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IT Field Service Support
Symal Group
IT Field Service Support role responsible for providing end-user support, network troubleshooting, asset management, and collaboration with other IT teams.
13d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Runcorn, Queensland, Australia
Field
Company Size
965 Employees
Service Specialisms
Infrastructure development
Engineering
General contracting
Project management
Civil construction
Plant and equipment hire
Material sales
Recycling
Sector Specialisms
Transport
Defence and security
Energy and renewables
Ports
Waste, recycling and resources
Community infrastructure
Land remediation
Dams and water storage
Role
What you would be doing
tech support
asset management
os installation
incident documentation
site visits
hardware/software troubleshooting
- Provide technical support to end-users via phone, email, or in person.
- Manage IT assets, including inventory tracking and maintenance.
- Install, configure, and maintain Windows operating systems and software applications.
- Document incidents, resolutions, and procedures accurately.
- Collaborate with other IT teams to ensure seamless service delivery.
- Create and update knowledge-based articles to enhance self-service options for end-users.
- Deliver polite, proactive, and customer-focused support.
- Travel to project sites and other locations when required.
- Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
What you bring
communication skills
windows proficiency
network troubleshooting
networking equipment
itil framework
microsoft stack
- Excellent communication skills (both written and verbal).
- Proficiency across Windows and mobile operating systems (Windows, Android, iOS) and common software applications.
- Diagnose and resolve network connectivity problems.
- Proficiency across networking equipment.
- Familiarity with ITIL framework and best practices.
- Proficiency across the Microsoft Stack (e.g. M365, Exchange, SharePoint, Teams, Intune, Entra, Active Directory)
- Self-motivated and able to work independently.
- Proficiency across Audio Visual and Print equipment.
- Proficiency in networking concepts (TCP/IP, DNS, DHCP, etc.).
- Effective time management to handle multiple tasks and able to prioritize urgent requests.
- Awareness of security best practices and protocols.
- Work independently and unsupervised while maintaining a high level of productivity.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- as a part of the hiring process, background checks may be conducted.
Company
Overview
Raised A$136M
IPO Proceeds
The company successfully raised A$136 million in its initial public offering (IPO), trading under the ticker 'SYL' with a market cap of approximately A$437 million.
A$1.37B Work Secured
Order Book Value
The company has secured over A$1.37 billion in work by early 2025, demonstrating strong project pipelines and diversification.
A$416.7M Revenue
Half-Year Figures
The company reported revenue of A$416.7 million in H1 FY25 (normalised), showcasing its financial resilience and growth.
30% EBITDA Growth
Year-Over-Year
The company achieved a nearly 30% increase in EBITDA year-on-year for H1 FY25, reflecting strong financial momentum.
- Operates through a vertically integrated model, delivering civil infrastructure from contracting and plant hire to materials, recycling and remediation.
- Specialises in transport projects (roads, bridges, rail, ports), energy infrastructure, defence contracts, and waste/recycling precincts.
- Expanded its footprint nationally with offices in Melbourne, Brisbane, Townsville, Adelaide and yards in Tomago and Geelong.
- Built new specialist units like electrical contractor Searo and Indigenous contractor Wamarra, enhancing reach in renewables and community infrastructure.
- We build better together
- We innovate with intent
- We push what’s possible
- Created internal recycling programme “Sycle” to reduce construction waste and promote circular material use
- Collaborated with TerraCycle to repurpose used hard hats into eco‑friendly park benches on World Environment Day
- Leverage group size to generate and repurpose materials between teams, projects and locations to minimise waste
- Specialist teams focused on clean energy project delivery and sustainability through project selection and material procurement
6.3%
Indigenous Workforce Participation
Represents the percentage of Indigenous employees within the company's workforce, reflecting efforts toward inclusive hiring practices.
3%
Social Procurement Spend
Indicates the portion of total procurement allocated to social initiatives, supporting diverse and Indigenous-owned businesses.
200+
Participants in Learning Programs
Marks the number of individuals engaged in learning and development initiatives, including programs focused on Indigenous upskilling.
- Operates Wamarra, an Aboriginal‑owned contractor providing culturally safe employment pathways and tailored leadership programs
- Reconciliation Action Plan includes cultural awareness training, flexible leave for cultural days, and observances like Reconciliation Week and NAIDOC
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