Community Coordinator II (Fairlawn Estates at the T)

Description

• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Interact with prospective and current residents to achieve maximum occupancy.

Requirements

• Excellent customer service skills.
• Availability for on-call activity during off-hours for urgent needs.
• Ability to work with a diverse group of people and personalities.
• Experience with computer systems, particularly Microsoft Office.
• High school diploma or GED equivalent.
• Superb attention to detail.
• Ability to work under pressure.
• Experience with Yardi, OneSite or RealPage property management software.
• NALP Certification.
• 3-5 years of relevant work experience.
• Outstanding interpersonal and communication skills.
• Bachelor's degree in Social Work, Business, Public Policy or related.
• Ability to obtain the Winn Community Coordinator Certification.
• Bilingual in English and Spanish or Haitian Creole.

Benefits

• Tuition Reimbursement program and continuous training and development opportunities
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Training + Development

Interview process

Visa Sponsorship

Security clearance