Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
National Leasing Specialist 2
Weidner Apartment Homes
Handle prospect/resident calls, chats, tours, and mentor teammates in contact center.
6d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Kirkland, WA
Office Full-Time
Company Size
2,500 Employees
Service Specialisms
Property Management
Real Estate Investment
Leasing
Property Development
Residential Services
Community Management
Maintenance Services
Tenant Relations
Sector Specialisms
Residential
Real Estate Investment
Property Management
Role
What you would be doing
call routing
yardi crm
zendesk management
virtual tours
safety response
customer service
- Redirect calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of every call
- Provide excellent customer service to all incoming calls, reflecting our commitment to exceptional experiences
- Demonstrate a commitment to continuous leaning and growth by developing and maintaining in-depth knowledge of each property within Weidner’s 300+ property portfolio and specific amenities each property offers
- Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
- Assist with resident calls, application statuses, account questions and work order submissions as needed, demonstrating a dedication to resident satisfaction
- Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
- Conduct virtual tours with prospective residents with energy and enthusiasm, the Weidner way
- Ensure each guest card you enter contains detailed notes, allowing for effective communication between on-site staff and contact center agents
- Between phone calls, agents will manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with all prospects
- Pay meticulous attention to detail when entering prospect contact information into Yardi CRM, ensuring accuracy for follow-up purposes
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
- Mentor teammates through challenges and learning opportunities, ensuring each teammate has the opportunity to grow into a level II role
- Answer incoming calls from prospective renters promptly, converting inquiries into property tours and future appointments, while offering personalized assistance to create memorable interactions
- Responsible for management of all interactions with residents through Zendesk (Weidner’s internal customer management software) for escalated customer service calls, coding, notes, and response rates; all are measurements to achieve a higher level of customer service in the department
- Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
- Actively participate in a positive team environment through teamwork, communication and excellence in service
What you bring
yardi
paycom
microsoft
customer service
problem solving
call center
- Ability to multitask while on the phone and operate multiple software programs while reducing dead air time during costumer interactions
- Able to give professional directions clearly in person, over the phone, email, and text
- Yardi CRM and Paycom experience preferred; Willing and able to learn new software programs
- Must agree to a criminal background check and sign an agreement for voluntary drug testing
- Excellent organizational, time management and interpersonal communication skills
- Ability to quickly provide creative solutions to complex problems
- Work effectively and cooperatively in a team environment and/or independently
- Customer service oriented with the ability to provide a unique and positive experience over the phone; Strong customer service and interpersonal skills
- Regular and effective communication with Team Leads, Contact Center Managers and Department Head
- Excellent project management discipline and skills
- Six months or more in Weidner Contact Center experience or 2+ years of call center experience
- Ability to quickly and effectively adapt to changing property details and procedures in product knowledge base
- Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
- Experienced in Microsoft products required (Word, Excel, PowerPoint and Outlook)
- Excellent verbal and written communication skills; detail oriented, well organized
- Customer service experience required
- Ability to work outside of normal scheduled hours as needed
- Detail oriented, consistently meets deadlines and fast learner
- Two years of property management experience desired
- Ability to work 5 days a week in an office location
- Ability to sit at a workstation for long periods of time
- Ability to quickly adopt and fully understand and utilize various technology and software applications
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must agree to a criminal background check and sign an agreement for voluntary drug testing.
People also searched
Leasing Consultant Jobs in Kirkland United StatesAssistant Property Manager Jobs in Kirkland United StatesProperty Manager Jobs in Kirkland United StatesProperty Supervisor Jobs in Kirkland United StatesCustomer Service Jobs in Kirkland United StatesLeasing Consultant Jobs in Seattle United StatesAssistant Property Manager Jobs in Seattle United StatesProperty Manager Jobs in Seattle United States
Company
Overview
- Founded in 1977.
- A leading provider of residential apartment communities.
- Delivers high-quality, well-maintained rental properties across the U.S. and Canada.
- Portfolio includes a diverse range of apartment communities, from urban to suburban locations.
- Handles development, acquisition, and property management of multifamily housing.
- Consistent growth has expanded market presence over decades.
- Maintains properties that offer residents comfort and convenience, setting industry standards.
- Strong presence in both residential property management and real estate investment.
- Delivering quality and excellence in all that we do.
- Taking responsibility and accountability for our actions.
- Embracing teamwork, mutual respect, and open communication.
- Valuing innovation and continuously improving to stay ahead.
- Creating lasting relationships with residents and employees.
2050
Net Zero Goal
Aim to achieve net zero carbon emissions.
- Aim to reduce energy consumption and environmental impact across all properties.
- Invest in green building standards and sustainable practices.
- Implement water and energy-saving initiatives to lower utility costs.
- Continuously track and improve sustainability metrics, including waste management and resource conservation.
- We foster an inclusive environment where everyone feels valued and respected.
- We focus on providing equal opportunities for all employees, regardless of background.
- We prioritize diverse perspectives in decision-making and leadership.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio