Night Concierge

Description

As Night Concierge your focus will be the supervision of the development ensuring a harmonious ambience where everything is geared to meet the needs and aspirations of those who live there.

• Recommending transportation services based on resident preferences and requirements
• Assisting with administrative tasks, such as handling mail and messages for guests or residents
• Keep communication friendly, open, timely and professional at all times
• Handling and management of deliveries, including receiving, signing for and managing packages, notifying residents and guests, and ensuring secure storage
• Maintain accurate records and carry out a wide variety of administrative tasks, including daily operational diary management of the development
• Co-ordinate, instruct and allow access for services to the estate, such as refuse collection, deliveries, repairs and maintenance, utility companies
• Build lasting relationships with our homeowners and their families
• Support with the day to day running of the development, liaising with our Onsite Management Team and contractors. This may extend to occasional decision-making and problem-solving in the absence of our onsite management team
• Manage access and security, including monitoring entry points, checking visitor identification, and ensuring only authorised individuals access the building
• Carry out frequent building patrols whilst on duty, and record and report any issues in relation to the building and general standards
• Where possible, assist with movement of luggage or other personalised items
• Act as a first point of contact and handling residents' inquiries, requests, and complaints promptly and professionally, escalating issues to appropriate departments when necessary
• Provide an exceptional level of customer service and be the first point of contact for our owners and tenants

Requirements

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

You will ensure we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who ideally has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.

If you have the skills and experience we are looking for we'd love to hear from you!

You will be highly professional and well presented, your flexible approach, warmth, and insight will enable you to build relationships with all of our residents and onsite team. You'll come from a high quality / luxury environment and have exceptional people skills.

Please note this position is subject to an enhanced DBS check. For the wellbeing of our staff we will also carry out a night worker questionnaire and health screening.

• Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential
• Experience of working a similar shift pattern is desirable but not essential
• Ability to resolve queries and complaints effectively in a calm and professional manner
• Flexible and well organised with the ability to use initiative and remain calm under pressure
• Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous
• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications
• Well presented and highly professional
• Strong IT skills are essential, knowledge of Google Workspace is an advantage
• Excellent communication skills, both verbal and written

Benefits

Basis Permanent

Package £28,000 per annum + enhanced benefits & rewards

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

You will work on a rota basis of 4 days on, 4 days off with shifts between 19{{:}}00 - 07{{:}}00. There may be times where you are required to attend training or company related events at site and/or other locations during daytime hours.

We have an exciting new opportunity for a Night Concierge to join us at Fitzjohns Avenue, a boutique development of 29 luxury apartments designed exclusively for the over 55's.

Designed by an award winning architect Fitzjohns Avenue also boasts Health Suite & Spa, club lounge and landscaped communal gardens and you'll be part of a 24 hour concierge team.

Training + Development

Interview process

Visa Sponsorship

Security clearance