Manager, Community Engagement

Description

As part of our Systems Integration team, you’ll help ensure that the civil infrastructure (tunnels, guideways, and stations) integrates safely and efficiently with all rail systems — including track, traction power, overhead catenary, signaling, communications, and control systems.

The Community Engagement Manager is responsible for leading all public outreach and engagement activities throughout the design, development, and construction phases of the project. This role develops and implements communication strategies, fosters trust, and builds strong relationships with project partners, and community stakeholders within the project footprint. In addition to managing a small team, the Manager works hands-on to execute plans, engage communities, resolve issues, and collaborate cross-functionally across the project. The Manager will be a proactive, results-driven professional who thrives in dynamic environments and takes ownership from strategy through execution.

• Collaborate with internal teams (design, traffic, property, permitting, environmental, utilities, construction) to integrate community feedback into project planning and delivery.
• Support stakeholder mapping, risk assessments, and feedback management; analyze and report on community input and recommend mitigation strategies.
• Manage complaints tracking and resolution; ensure timely responses to community concerns.
• Support editorial content development for client and parent company channels as required.
• Manage a small team and oversee external agencies and suppliers as required.
• Develop and implement communication and engagement strategies aligned with project objectives and milestones.
• Prepare and deliver presentations and engagement materials such as notices, fact sheets, maps, videos, infographics, and other collateral. Translate technical information into clear, accessible language for public audiences.
• Maintain document control and tracking.
• Create and execute communication plans to deliver clear, accessible messaging to diverse stakeholders.
• Build and maintain strong relationships with elected officials, residents, community groups, businesses, and other project stakeholders.
• Support crisis communications planning and execution.
• Lead and actively participate in community engagement activities, including construction notification and canvassing programs, public meetings, open houses, town halls, and working groups to ensure timely and transparent communication.

Requirements

• Bachelor’s degree in communications, Public Relations or a related field.
• Demonstrated editing and proofreading expertise.
• Proven experience managing a small team and delivering communications for complex projects with multiple stakeholders.
• Ability to manage multiple priorities in a fast-paced environment and work independently or collaboratively.
• Strong interpersonal, facilitation, and presentation skills; ability to communicate clearly and confidently, respond effectively to challenging questions, and engage audiences.
• Highly proficient in Microsoft Office Suite; familiarity with Adobe Illustrator, ArcGIS, SharePoint, and document control platforms considered an asset.
• Comfortable working in dynamic environments with changing priorities.
• Cultural competency and experience engaging diverse communities.
• 5+ years of experience in communications, community engagement, stakeholder relations, or government relations, preferably in infrastructure, transit, or construction projects.
• Occasionally required to work beyond Monday to Friday and be available for crisis management and other planned or unplanned after-hours events or meetings.
• Excellent written and verbal communication skills; ability to adapt messaging for different audiences and channels.

Benefits

We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and teammates. Accommodation is available upon request for applicants throughout the recruitment and selection process.

Training + Development

Interview process

Visa Sponsorship

Security clearance