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Service Logistics Coordinator II
Pella Corporation
The Service Logistics Coordinator is primarily responsible for coordinating technician schedules, managing supporting documentation, and reducing lead times to increase the number of service trips per day and improve first-time completion rates.
14d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Urbandale, IA
Onsite
Company Size
8,000 Employees
Service Specialisms
Manufacturing
Window Installation
Door Installation
Retail Services
Product Design
Sector Specialisms
Residential
Commercial
Role
What you would be doing
service trips
appointment loading
route optimization
service tickets
parts coordination
logistics issues
- Organize and schedule Saturday service trips as needed.
- Responsible for the daily loading of technician appointments into Apptoto in order for customers to receive appointment reminders
- Add late parts to loads and coordinate with warehouse Service Aide.
- Responsible for daily optimization of Technician’s routes using routing software.
- Schedule urgent Technician visits for safety or security issues.
- Attend and contribute to all necessary departmental meetings and training sessions.
- Close out FedEx and delivery tickets from previous day.
- Follow up on loads for completion, as needed.
- Assist technicians with parts or scheduling issues during pick up.
- Responsible for creating Service Pick Tickets and creating and printing technician’s loads.
- Coordinate accurate and timely pulling of technicians’ parts with Warehouse Service Aid .
- Coordinate Truck Stock orders, as needed.
- Coordinate Inspections. Provide information back on if the parts fail or pass.
- Come up with creative solutions to prevent reschedules.
- Follow up with any technician tickets that are still open.
- Primary contact for all Service Logistics issues for internal Pella customers - Fields questions, researches issues, funnels requests and generally minimizes disruptions.
- Ensure payment is collected on all tickets and process payments in Cybersource if needed.
- Responsible for assisting the technicians with questions to minimize disruptions and assisting technicians with filling in their schedules if they need more work.
- Assist Customer Service personnel with special scheduling needs when applicable.
- Inform Customer Service personnel of problems concerning their events.
- Assemble and review technician paperwork; Technician’s Daily Summary, Service Event Tickets and original paperwork, as needed.
- Contact customers to inform them of last minute reschedules.
- Responsible for regular, proactive interface with Logistics Supervisor and Warehouse Supervisor to facilitate complete, accurate and timely service parts staging, pickup and shipping.
- Fill in open time in technicians’ schedules and maximize the number of trips completed per day.
- Assist in confirming in confirming technician schedules.
- Promotes and facilitates continuous improvement activities in the department.
- Identify areas of opportunity in Service Logistics processes to improve First Time Completion Rate, reduce Average Days to Complete Service and to maximize all other Service metrics results.
- Handles all tasks involved with invoicing for OSC.
What you bring
construction knowledge
adaptability
expert systems
interpersonal
communication
time management
- Strong construction knowledge
- Adaptability to daily changing situations
- Expert on all service systems including Service Module, OSC, OFSC, POMS, WMS, and route optimization software.
- Interpersonal skills
- Communication skills: written, verbal and listening
- Good time management and organizational skills
- Ability to multi-task
- Detail oriented
- Paid vacations and sick days
- Health savings and flex spending plans
- Company paid short/long term insurance
- 401k plus company match
- Tuition reimbursement
- Paid holidays
- Employee Assistance Program
- Company paid life insurance
- Medical, dental, and vision
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidates will undergo background checks as part of the hiring process.
Company
Overview
Founded in 1925
Year of Establishment
Reflects the company's long-standing reputation in the industry with over 97 years of experience.
- Offers a broad range of products for both residential and commercial sectors.
- Known for high-quality, energy-efficient windows and doors with customization options.
- Products are widely used in new construction and home renovations across North America.
- Committed to continuous improvement with cutting-edge manufacturing and materials.
- Adapts to market needs, introducing innovative window technologies and responding to design trends.
- Specializes in storm doors, patio doors, and other building solutions.
- Positive Attitude
- Get It Done
- Competitive
- Team Player
- Care
- Total integrity in everything we do
- Encouraged to be yourself
- Committed to your health, wellness and safety
- Focused on people
- We believe in the little extras
- Environmental stewardship (protecting our environment and conserving natural resources)
100% private fleet
Fleet Efficiency
Operates with a fully energy-efficient private fleet.
75% fleet partners
Fleet Partnerships
75% of fleet partners aligned with EPA SmartWay.
13,983 urban trees
CO2 Reduction
Diverts CO2 equivalent to 13,983 urban trees planted over 10 years.
13,500 volunteer hours
Community Support
Employees contributed 13,500 hours to 315 non-profits and granted $136,000 via foundation.
- Targeting net-zero carbon—not yet net-zero date specified
- Energy-efficient product design (ENERGY STAR®, Passive House, LEED, HERS, Net Zero certified options)
- cyclePella program: reclaims left-over stain for recycled finishes
- Longstanding ENERGY STAR partner since 1999; Sustained Excellence award in 2009–2010; ENERGY STAR Partner of the Year 2013
50% Women
Historical Workforce Demographics
In 1943, women comprised 50% of factory workers earning equal pay.
2020 Award
Glassdoor Employees’ Choice Award
Recognized for a culture built on integrity, teamwork, respect, and embracing diverse backgrounds.
2024 Ranking
America’s Greatest Workplaces for Women
Named one of Newsweek’s America’s Greatest Workplaces for Women in 2024.
2025 Recognition
Campus Forward Award
Received the Campus Forward Award via RippleMatch in 2025.
- Encouraged to be yourself: culture built on respect and valuing different perspectives
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