Communicate with customers via phone, email, and text to ensure satisfaction
Manage the daily schedules of several Repair Experts
Update notes/tags/statuses on jobs/accounts and process jobs accurately
Identify job scheduling opportunities for gains in capacity usage
Monitor email inboxes, voicemails, system tasks, and chat logs
De-escalate and resolve customer issues and determine when escalation is necessary
Create purchase orders and track materials for Repair Jobs
Monitor and update Repair Expert timecards
Assist the Director of Repairs in executing policy adherence among Repair Experts
Requirements
communication
problem solving
office suite
crms
organizational
time management
Excellent oral and written communication
Creative problem solving
Strong computer skills (Office Suite and CRMs)
Manages up well
Excellent organizational skills
Geographical knowledge
Sense of urgency
Excellent time management
Benefits
Health Insurance
PTO on your Birthday
401K with a company match
Paid Holidays
Floating Holiday
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1980 Founded
Year Established
The company was established with a vision to enhance residential exteriors in the Delaware Valley.
$10–50M Revenue
Annual Revenue Range
The company maintains steady regional growth with this annual revenue range.
14,000 Repairs
Annual Remediations
A dedicated team addresses nearly 14,000 repairs annually, fixing competitors' mistakes.
A+ BBB Rating
Trustworthy Business
The company has earned this rating from the Better Business Bureau, reflecting its reliability.
Over four decades, it has grown into a go‑to general contractor for roofing, siding, windows, doors, gutters and baths, blending craftsmanship with reliability.
Typical projects range from full roof replacements after storm damage to complete exterior makeovers and bathroom conversions.
Community‑focused, the company hosts DIY resources and engages local schools and charities to strengthen its regional ties.
Culture + Values
Embrace the Team
Take Ownership
Champion Integrity
Make it Fun!
WOW Every Customer
Mission: To deliver an exceptional home remodeling experience using the highest quality products, providing professional installation and superior service, by employees focusing on the Customer as our most important asset.
Vision — "We Never Cut Corners"
Vision — "Getting It Right Is On Us"
Vision — "We’re Homeowners Too"
Vision — "We Fix Others’ Mistakes"
Environment + Sustainability
Inclusion & Diversity
4.4/5 Rating
Glassdoor D&I Score
The company has a high Glassdoor rating for diversity and inclusion, reflecting positive employee sentiment.
A+ Diversity
Comparably Diversity Score
Ranked in the top 5% among similar companies for diversity initiatives and practices.
83% Promoters
Employee Net Promoter Score
83% of employees are promoters, indicating a high level of satisfaction and willingness to recommend the company.
Best Company Award
2023 Recognition for Women
Recognized as one of the best companies for women by Comparably in 2023.
Ranked A+ for women (Top 5% among similar-sized companies)
Women rated Perks & Benefits, Happiness, and CEO Rating highest