IT Technical Support Agent at Larson Manufacturing in Brookings, SD | USD45,000-65,000 | Kablio

Role

Description

knowledge base

desktop deployment

ticket resolution

hardware support

network installation

windows 11

Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
Assist with IT desktop deployments and image improvements
Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles
Support our Manufacturing IT related hardware, including handhelds, barcode readers, printers and scanners
Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve
Installation and wiring of computer and networking equipment.
Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues

Requirements

servicenow

itil

active directory

windows 11

computer hardware

associate degree

Mobile device support experience (application installation, email configuration, etc.)
2+ years of work experience in service desk support and desktop support
2+ years of customer service experience
Ability to work with IT vendors as needed, to solve problems
Demonstrated troubleshooting experience
Customer service-oriented experience
Experience using ServiceNow technology to track and drive project management performance tracking
Minimum of Associate’s degree in IT/IS related discipline
Experience with ITIL and the use of in-house ticketing systems
Experience handling IT service desk issues, specifically around MS Windows desktops
Solid Communication Skills
Experience with Microsoft Active Directory and basic understanding of account management
Experience with printers and bar scan devices
2+ years of IT Desktop and Device problem solving experience
Ability to diagnose and work with Windows 11 operating system devices
Computer hardware repair and restoration experience

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1954

Year Established

Pioneering storm door and window manufacturing with a legacy of quality craftsmanship and innovation.

With a reputation for quality craftsmanship, products have become a staple in residential and commercial construction.
Operating across the U.S., focusing on enhancing energy efficiency, security, and curb appeal through products.
Storm doors are known for durability, innovative design, and ease of installation, making them a top choice for homeowners.
Serves markets ranging from new construction to replacement products, offering a range of styles and features.
Continues to be a leader in the door and window industry with a strong commitment to customer satisfaction and product innovation.

Culture + Values

92% Participation

Employee Engagement

Reflects the high level of employee involvement in annual community giving initiatives.

25%+ Tenure

Employee Loyalty

Indicates a strong commitment to long-term employment and company dedication.

100+ Organizations

Community Impact

Showcases the company's extensive support of non-profit initiatives and community projects.

INTEGRITY: We will operate ethically and be socially responsible.
INSPIRE: We will lead by example, motivating each other to perform at our highest level.
DRIVEN: We will deliver an exceptional customer experience to ensure long term success.
SHARE: We will give of our time, resources, and prosperity.
Through our values-based culture, we create, inspire, drive, and share a stronger future every day.

Environment + Sustainability

Up to half

Energy Bill Reduction

Storm windows reduce heating and cooling energy use, contributing to significant savings.

Over 20

Patents

The company is committed to innovation with over 20 patents, supporting long-term sustainability.

ENERGY STAR certification for North and North Central climate zones.
Storm windows help regulate temperature and block drafts.
U.S.-based manufacturing and operations reduce overseas shipping emissions.
Patented porch windows and retractable screens designed for energy efficiency and durability.

Inclusion & Diversity

Articles

Newsroom – Habitat for Humanity partnership

Newsroom – Wreaths Across America campaign

How‑to video library – Installation support

Role

Description

knowledge base

desktop deployment

ticket resolution

hardware support

network installation

windows 11

Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
Assist with IT desktop deployments and image improvements
Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles
Support our Manufacturing IT related hardware, including handhelds, barcode readers, printers and scanners
Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve
Installation and wiring of computer and networking equipment.
Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues

Requirements

servicenow

itil

active directory

windows 11

computer hardware

associate degree

Mobile device support experience (application installation, email configuration, etc.)
2+ years of work experience in service desk support and desktop support
2+ years of customer service experience
Ability to work with IT vendors as needed, to solve problems
Demonstrated troubleshooting experience
Customer service-oriented experience
Experience using ServiceNow technology to track and drive project management performance tracking
Minimum of Associate’s degree in IT/IS related discipline
Experience with ITIL and the use of in-house ticketing systems
Experience handling IT service desk issues, specifically around MS Windows desktops
Solid Communication Skills
Experience with Microsoft Active Directory and basic understanding of account management
Experience with printers and bar scan devices
2+ years of IT Desktop and Device problem solving experience
Ability to diagnose and work with Windows 11 operating system devices
Computer hardware repair and restoration experience

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1954

Year Established

Pioneering storm door and window manufacturing with a legacy of quality craftsmanship and innovation.

With a reputation for quality craftsmanship, products have become a staple in residential and commercial construction.
Operating across the U.S., focusing on enhancing energy efficiency, security, and curb appeal through products.
Storm doors are known for durability, innovative design, and ease of installation, making them a top choice for homeowners.
Serves markets ranging from new construction to replacement products, offering a range of styles and features.
Continues to be a leader in the door and window industry with a strong commitment to customer satisfaction and product innovation.

Culture + Values

92% Participation

Employee Engagement

Reflects the high level of employee involvement in annual community giving initiatives.

25%+ Tenure

Employee Loyalty

Indicates a strong commitment to long-term employment and company dedication.

100+ Organizations

Community Impact

Showcases the company's extensive support of non-profit initiatives and community projects.

INTEGRITY: We will operate ethically and be socially responsible.
INSPIRE: We will lead by example, motivating each other to perform at our highest level.
DRIVEN: We will deliver an exceptional customer experience to ensure long term success.
SHARE: We will give of our time, resources, and prosperity.
Through our values-based culture, we create, inspire, drive, and share a stronger future every day.

Environment + Sustainability

Up to half

Energy Bill Reduction

Storm windows reduce heating and cooling energy use, contributing to significant savings.

Over 20

Patents

The company is committed to innovation with over 20 patents, supporting long-term sustainability.

ENERGY STAR certification for North and North Central climate zones.
Storm windows help regulate temperature and block drafts.
U.S.-based manufacturing and operations reduce overseas shipping emissions.
Patented porch windows and retractable screens designed for energy efficiency and durability.

Inclusion & Diversity

Articles

Newsroom – Habitat for Humanity partnership

Newsroom – Wreaths Across America campaign

How‑to video library – Installation support