Senior Field Service Engineer

Description

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations and ensuring customer retention by delivering superior customer experience.
• Identifying improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility. Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Performing complex field service tasks, identifying and resolving high level technical problems, and making analysis through remote or on-site activity in service categories and products for which they are certified to perform, and providing advice and recommendations both internally and to customers within own area of expertise.
• Planning and preparing site work for larger project team and managing related subcontractors at site, coaching technicians and engineers and supervising complex site activities.

Requirements

• You are highly skilled in ABB 800xA with AC800M/Symphony Plus (S+) systems and have experience working with ICSS and/or PMS/SCMS automation systems in the Oil & Gas and Power & Water market
• Possess an enhanced knowledge of ABB 800xA with AC 800M/Symphony Plus, and industrial networking and cybersecurity solutions for control systems
• You have over 5 years of experience in the automation field, working in ICSS and/or PMS/SCMS systems with ABB control systems
• You are at ease communicating in English with internal teams, customers, and external stakeholders
• Degree in Engineering with demonstrated expertise in automation systems and process applications across the Oil & Gas and Power & Water industries
• Hand-on and extensive field services experience in Automation industry is a Must-have for the role.
• You are proficient in industrial communication protocols like IEC 61850, Modbus, Profibus, OPC, IEC 101, IEC 104, Profibus, between ABB automation systems and external systems or field devices as applicable
• You are passionate about customer collaboration and have good communication skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance