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Public Safety Dispatch Trainer
North Texas Tollway Authority
Train, mentor, and develop safety dispatch personnel and manage training programs.
12d ago
Experienced (8-12 years)
Full Time
Plano, TX
Onsite
Company Size
1,200 Employees
Service Specialisms
Tolling Operations
Roadway Maintenance
Traffic Management
Engineering Services
Construction Management
Project Development
Customer Service
Design
Sector Specialisms
Transportation
Infrastructure
Heavy Civil
Toll Operations
Roadway Construction
Bridge Maintenance
Traffic Management
Public Sector
Role
What you would be doing
training records
program development
shift oversight
trainee feedback
mentor training
compliance
- Maintains training records as necessary or required by NTTA, the State of Texas, and the Safety Operations Center
- Maintains the integrity, professionalism, values, and goals of the Safety Operations Center by assuring that all guidelines and policies are followed, and that accountability and public trust are preserved.
- Researches, develops, and implements training programs; ensures compliance with
- Develop and conduct training classes for continuing education, policy and procedure updates, or other training as determine by management.
- Makes recommendations regarding the status of trainees during each training phase.
- In the absence of a supervisor and team lead, this position will be expected to oversee the operations of the shift.
- Provides feedback and documentation of trainee’s progress and maintains trainee’s file.
- Instructs, trains, mentors, and develops new employees. Training includes, but is not limited to, all the duties of safety operations specialists and licensed telecommunicators.
- Perform the duties of a Safety Operations Center Specialist II as needed.
What you bring
high school
licensed telecommunicator
dispatch experience
ncic cert
background check
us citizenship
- High School diploma (or GED)
- Must be able to obtain and maintain all requirements for a Licensed Telecommunicator in Texas.
- Valid Texas driver’s license.
- Required to have passed a typing test which shows a typing proficiency of at least 35 wpm.
- Three years of prior 911 Public Safety dispatching, or three years in the Safety Operations Center Command Center as a SOCSS II, or a combination of the two, totaling 3 years, with a minimum of one of those years as a SOCSS II.
- Must pass a job-related medical examination including a drug screen, psychological exam; have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db.
- Must pass a background check.
- Proof of US Citizenship - Original certified copy of your birth certificate (no photocopy) or original certified copy of your Naturalization papers (no photocopy).
- 6-months/1-year of advanced study or training past the high school equivalency.
- Must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
- Must be able to obtain and maintain TCIC/NCIC, NLETS/TLETS and Security Awareness certifications.
- Retention Bonus: $2000***
- Pay Range: $29.84/hr***
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a background check.
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Company
Overview
- Enhances transportation through the development and operation of toll roads.
- Manages key tollways and expressways in the North Texas area.
- Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility.
- Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway.
- Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences.
- Focuses on improving the efficiency of the regional transportation network.
- Contributes to the economic growth of the North Texas region by providing reliable transport options.
- Integrates sustainable road management practices to ensure long-term infrastructure viability.
- Team First: We all work toward doing things in the best interest of NTTA. Each employee forms our team, and our team is the foundation of our success.
- Enjoy Work: Our culture is based on great work, sharing ideas, collaborating on projects and supporting each other.
- Excellence: We set high expectations and bring our best to every assignment, every day.
- Positive Intent: Consistently operating in the best interest of NTTA.
- Environment Of Ideas: Committed to continuous improvement, learning, skill development, problem-solving and creativity in everything we do.
- Real Conversations: Key to successful communication, collaboration and teamwork.
- Accountability: We take ownership of our individual contributions toward NTTA's goals, holding ourselves to the same standards we hold others.
- Trustworthy: Establishing credibility, dependability and value as professionals, a team and a customer-driven organization.
2010
Cashless Tolls Nationwide
Nationwide conversion to cashless tolling reduced idling and emissions from toll booths.
900
Toll Roads Operated
Operates over 900 lane-miles of toll roads while implementing technology to minimize environmental impact.
- First U.S. tolling agency to adopt electronic tolling with TollTag since 1989, promoting efficient traffic flow.
- Net zero greenhouse gas emissions target set for 2050, aligned with strategic sustainability planning.
15 Companies Graduated
Successful ROAD Program Graduates
The company's mentor-protégé model successfully graduated 15 companies in its sixth class, enhancing their competitive capacity for large-scale projects.
3.0/5 Rating
Glassdoor D&I Rating
The company received a Glassdoor diversity and inclusion rating of 3.0/5 based on 50 employee reviews, aligning with industry standards.
9.1/10 Score
Gender Diversity Score
Zippia's demographic analysis highlights an estimated workforce gender diversity score of 9.1/10, showcasing the company's commitment to diversity.
- Launched mentor-protégé model to support disadvantaged, minority, and woman-owned business enterprises.
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