Requirements
ms office
customer service
communication
uk eligibility
multi-tasking
agile
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that upholds our vision of creating great homes together.
- Please note that we are unable to provide visa sponsorship for this role. Applicants must already have the right to work in the UK without the need for sponsorship and able to attend office visits at our Magna sites.
- Wellbeing Portal and Colleague Voice.
- Mileage and Agile working.
- IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
- Location: Home-based with occasional travel to the office in Dorchester or Williton; therefore commutable distance from office would be advantageous.
- Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
- Act calm under pressure and spot trends – role modelling what great customer experience looks like.
- Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
- Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
Benefits
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
- Discounts on entertainment, high street shops and grocery shopping.
- Employee assistance & Health Care Cash Plan.
- Rental / Stamp Duty Loan and Credit Union.
- Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
- £25,635 per annum plus additional benefits.
- Full training will be provided (Training will take place on site and virtually).
- Paid day a year to volunteer.
- Pension matched up to 8%.
- Company sick pay.
Training + Development
Information not given or found
