Member Services

Description

• Manage the lost and found items by maintaining a log to track the items received.
• Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work.
• Establish relationships with local merchants and service providers.
• Conduct all concierge services for the association as an ambassador of Paseo- with integrity and in a professional manner.
• Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members.
• Communicate residents and guests concerns to management promptly. Perform all services using KWPM standard operating procedures.
• Maintain a clean and organized working environment- the concierge provides the first impression of all guests and residents of the Association.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Make reservations for dining as well as events ensuring that all necessary information is recorded properly.
• Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs.
• Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.

Requirements

• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Must have excellent communication skills and be able to communicate clear, detailed information related to the community.
• High School Diploma
• Must enjoy working in a fast paced environment with a diverse group of people.
• Previous experience in a similar role.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance