Description

• Track and report on work order status, technician dispatch, and escalation communications.
• Act as a liaison between client, technicians, supervisors, and operations teams during all shifts.
• Maintain detailed logs of all incoming calls, work orders, emergency events, and technician activities.
• The S-95 COF is the Supervision of Fire Alarm systems required for buildings with FDNY approved fire alarm systems without voice communication.
• Develop preventive maintenance (PM) forecast schedules to coordinate planned activities with operations and maintenance teams.
• Assist with operational issues during outages or failures.
• Plan and schedule all preventive maintenance (PM) and reactive work orders using the Maximo CMMS system.
• Run operation reports and provide recommendations to improve efficiency/productivity
• Provide real-time monitoring and coordination of maintenance activities 24/7.
• Report any issues found that could potentially lead to additional system failures.
• Prioritize work backlog based on asset criticality, business impact, and operational needs.
• Support after-hours notifications to management in the event of major system impacts or emergencies.
• Comply with company safety program and trainings.
• Create detailed job plans describing maintenance requirements for all facility assets.
• Generate reports to support KPI (key performance indicators) tracking, backlog management, and compliance audits.
• The F-53 COF is the Emergency One-Way Voice Announcement required for personnel supervising fire alarm systems with one-way emergency voice communication.
• Monitor staff availability and inventory levels to ensure required parts and resources are available for planned work.
• Issue clear and timely communications for planned shutdowns, emergency repairs, and critical system interventions.
• Serve as the first point of contact for emergency maintenance requests.

Requirements

• This role requires compliance with FDNY Certificate of Fitness (COF).
• Excellent communication, multitasking, and organizational skills.
• Ability to work independently and make decisions in a 24/7 environment with minimal supervision.
• Experience and proficiency with Computerized Maintenance Management Systems (CMMS) required: familiarity with Maximo and/or ATLAS mobile platform preferred.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word) and mobile CMMS applications.
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays.
• Ability to meet worksite security and safety requirements.
• 3+ years of maintenance planning, facilities operations, or dispatch experience preferred.
• In possession of appropriate paperwork to gain and maintain employment in the US.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Ability to interpret maintenance schedules, work plans, SOPs, and technical documentation.
• Knowledge of Airport equipment is a plus.
• Possess and maintain the FDNY Certificates of Fitness (F-53 AND S-95) or ability to obtain within 90 days of employment. The company will cover all associated costs for training, testing, and certification.
• PE License preferred
• Technical understanding of HVAC, electrical, plumbing, and building automation systems (a plus).
• Ability to create and maintain productive relationships with employees, clients, and vendors.
• Experience working in a high-volume, fast-paced large commercial maintenance or facilities environment.
• Strong problem-solving skills, especially under time-sensitive conditions.
• Ability to write effectively in the preparation of reports and forms (Email)
• Coverage required for all shifts (day, evening, overnight), including weekends and holidays.
• Ability to read and comprehend complicated materials and instructions (English) and be able to communicate both verbally and in writing (English).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance