Technical Analyst Student (January 2026, 8-12-month term)

Overview

Support end‑user devices, handle service requests, document procedures, manage inventory.

Key Responsibilities

• service requests
• knowledge base
• asset inventory
• itil processes
• on-call
• troubleshooting

Tasks

-Fulfill service requests from end-users, including tasks such as granting network drive access, administration of distribution lists, creation/modification/disabling of accounts, and fulfilling software requests. Ensure that service requests are completed in a timely manner and according to established guidelines. -Document processes, procedures, and Knowledge Base articles to maintain a repository of technical documentation and knowledge resources. This includes capturing troubleshooting steps, procedures, and best practices to facilitate knowledge sharing among team members and improve operational processes. -Maintain an inventory of installed hardware and software, ensuring accurate tracking of assets and software licenses for compliance and inventory management purposes. -Work in a large team environment, supporting and assisting peers. Direct unresolved issues to the next level of support personnel as needed. Identify and suggest possible improvements to procedures based on experience and feedback from end-users. Participate in the evaluation/implementation of ITIL best-practice operational processes to continuously improve service delivery. -Work primarily during established work hours between 6:00 AM CT and 6:00 PM CT. Be prepared for the possibility of rotating after-hours on-call support to address urgent issues outside of regular work hours. -Perform basic and moderately complex level one troubleshooting and repair activities for end-user devices such as desktops, laptops, mobile devices, desk phones, and printers. Install and troubleshoot end-user printers, ensuring that devices are properly functioning and meeting established customer service satisfaction levels.

Requirements

• degree
• gpa 3.0
• work permit
• leadership
• collaboration
• team player

What You Bring

-You are currently enrolled in a post-secondary degree, diploma, or certificate in Business Analysis, Computer Science, or related discipline. -All applications must include a current transcript -You will complete at least one more semester of education following your internship and possess a GPA of 3.0 or higher Ability to lead and operate within an environment where change happens frequently -Sense of urgency and strong commitment to achieving goals Ability to work collaboratively with a positive attitude -Residency, or a valid work permit which would allow you to work for Bird Construction or one of our wholly owned subsidiaries -Ability to forge, grow and maintain positive relationships Exemplify the Ideal Team Player – Hungry, Humble, Smart Highly developed interpersonal, communication, and organizational skills -If you are selected for a role with client specific requirements, you may be required to successfully complete a pre-employment Medical and/or Alcohol & Drug testing.

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About Bird Construction

-Delivers billions in annual revenue and maintains a strong project backlog. -Typical projects include industrial facilities, civil infrastructure, institutional buildings, modular fabrication and maintenance services. -Its strengths lie in self-performed trades—from earthworks and concrete to mechanical, electrical and modular fabrication. -Leverages technology such as BIM/VDC and modular solutions to enhance efficiency and certainty in delivery. -Projects range from deep-mining support and hydroelectric work to transit stations, healthcare facilities and mass timber buildings. -With a finance division (Bird Capital), it can participate in project equity, blending construction with strategic investment.

Sector Specialisms

Security Clearance

-may be required to complete a pre‑employment medical and/or alcohol & drug testing if client‑specific requirements apply.