Senior Dig-In Reduction Team Investigator

Description

• Respond to and partner with internal stakeholders, including Damage Recovery, NECU, Regulatory Compliance, Law, etc. for research, analysis, and/or data requests.
• Network and build relationships with external public safety partners (City Inspectors, Fire Departments, Law Enforcement, etc.)
• Attend meetings and process improvement sessions with key internal and external stakeholders.
• Schedule, organize and facilitate 811 Safe Excavation Workshops (contractors, homeowners association, and other parties who conduct excavations).
• Facilitate and moderate Locate & Mark or excavator requested meet and confer discussions.
• Respond to and investigate reported excavation damages to PG&E’s subsurface infrastructure and complete related documentation and investigation reports. Submit preliminary summaries of all damage incidents (Dig-in Matrix).
• Respond to and investigate reports of unsafe excavations made through the 811 Ambassador Damage Prevention hotline.
• Work independently and across multiple functions, work collaboratively to build strong working relationships
• Conduct proactive outreach to excavators for educational, communication and relationship building purposes.
• Conduct tailboards of Dig-in Incidents with Locate & Mark teams, PG&E crews and 2nd party contractors.
• Conduct follow-up/closing-meetings with damaging parties as needed to discuss incidents and lessons learned; post-incident follow-up with primary contractors and excavators to prevent incident recurrence.
• Manage multiple competing priorities to completion.
• Synthesize complex issues into easy-to-understand concepts

Requirements

• Knowledge of natural gas or hazardous liquid pipeline industry, as it applies to damage investigations.
• 5 years of utility or related experience (in damage prevention, and/or public safety and/or investigations)
• Advanced communication skills, both verbal and in writing
• Strong decision-making skills
• Knowledge of damage prevention programs, risk analysis and assessment
• Competency in planning and prioritizing work to meet commitments aligned with organizational goals
• Proficiency in computer applications, including MS Office.
• 2+ years of experience in conducting complex investigations
• Bachelor’s degree or equivalent experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance