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Customer Engagement Coordinator
Sureserve
Coordinate resident engagement and admin support for fire safety projects
2d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Rochester, England, United Kingdom
Field
Company Size
1,600 Employees
Service Specialisms
Building Services
Electrical Engineering
Mechanical Engineering
Energy Management
Facilities Management
Asset Management
Construction Services
Project Management
Sector Specialisms
Social Housing
Public Buildings
Education
Energy Services
Industrial Buildings
Commercial Buildings
Energy Services
Insulation
Role
What you would be doing
notification letters
resident consultation
feedback management
survey analysis
stakeholder liaison
risk reporting
- Offer information, advice and assistance to the residents of our clients whilst major works are being carried out to their homes
- To create and post notification letters to residents for works to their property/door
- Arrange and attend meetings where required to present to residents
- Agree with the internal operations team, the resident’s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets
- Take an active role in developing, agreeing and managing the residents’ consultation plan for Individual projects
- Advise Project Managers of any issues which may affect the project
- Make appointment with residents for works to their property/door
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy
- Ensure proactive approach to identify vulnerable residents within programmes, and escalate where appropriate ensure if longer terms needs are required
- Liaise with our sub-contractors, external agencies and clients to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents
- Maintain customer feedback/complaints procedure for each project
- Answer calls from residents and assist with any questions or queries they may have
- Review regularly the procedures for consulting and communicating with residents and suggest improvements
- Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis of the results
What you bring
driving license
resident engagement
customer service
team player
problem solving
independent
- Hold a full UK driving license and access to own vehicle as some of our sites are very remote
- Ability to understand, organize and analyse information received to assess situations and determine the objectives with a clear concise well-organized reply
- Able to get on well with others and be a team player
- Empathetic communicator able to see things from other people’s perspective
- Aptitude to identify, eliminate or reduce causes to any root problems
- Capable and confident working alone
- Sufficiently mobile and flexible towards hours and place of work
- Previous experience within a social housing resident engagement role preferable
- Great interpersonal and customer service skills are required. You will collaborate closely with the client and report back on a regular basis.
- 25 days holiday (plus the bank holidays)
- Employee Assistance Program
- Free 24/7 Virtual GP service
- Hybrid working
- Bike 2 Work scheme
- Career progression opportunities
- Health cash back scheme
- Extra day off for your birthday
- Ongoing Mentoring and ‘career / performance coaching’
- Discount benefits hub
- Pension contributions
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Delivers reliable energy efficiency services across the UK.
- Specialises in energy management, compliance, and asset maintenance.
- Focuses on optimising energy use and ensuring regulatory compliance for clients.
- Works with a broad client base, from local authorities to major utilities companies.
- Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
- Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
- Utilises innovative technologies to drive energy savings and sustainability.
- Strong presence in both public and private sector projects across the UK.
- Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.
- Delivering excellent customer service
- Achieving high levels of quality and efficiency
- Striving for continuous improvement
- Operating with integrity and accountability
- Fostering a collaborative, team-oriented culture
- Respecting and valuing diversity within the workforce
- Being passionate and proud of the work we do
2050
Net Zero Target
The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.
- Commitment to reducing carbon emissions across operations
- Promoting energy efficiency and sustainability in all projects
- Utilizing sustainable building materials and processes
- Measuring and improving environmental impact through comprehensive data collection
- Engaging with suppliers to align on sustainability practices
- Achieving reductions in waste generation and promoting recycling initiatives
25%
Women in Leadership
of the leadership team represent women.
- Committed to building a diverse and inclusive workforce
- Providing equal opportunities for career progression and development
- Implementing training programs to raise awareness of unconscious bias
- Promoting a culture of respect and inclusivity across the organization
- Supporting flexible working to promote work-life balance
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