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Station Operator (s)
Hitachi Rail
Providing direct customer service in a rail station environment, including assisting with ticket equipment, offering travel information, and ensuring the proper operation of station facilities.
15d ago
$22
Junior (1-3 years)
Full Time
Pearl City, HI
Field
Company Size
38,000 Employees
Service Specialisms
Rolling Stock Manufacturing
Rolling Stock Maintenance
Digital Signalling & Train Control
Ticketing & Payment Systems
Operations & Maintenance (O&M)
Turnkey Railway Solutions
Smart Mobility / Digital Asset Management
Sector Specialisms
Rolling Stock
Signalling
Turnkey Solutions
Operation
Service
Maintenance
High-Speed Rolling Stock
Express Trains
Role
What you would be doing
customer direction
policy explanation
emergency assistance
customer service
equipment assistance
infrastructure monitoring
- Direct customers during busy peak times
- Explain to customers various options and policies
- Request police and/or medical assistance, as needed; and perform related work.
- Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints
- Provide assistance to customers in the use of ticket equipment
- Assist with emergency station and train evacuations
- Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
- Monitor the proper operation of elevators and escalators
- Offer customers accurate, helpful travel and transit system-related information
What you bring
customer service
3+ years
high school
college
computers tablets
colors vision
- Second language skills desired but not required.
- Two (2) + years of experience in customer service or equivalent education and work experience.
- Able to distinguish colors
- Available to attend EVERYDAY for training Monday-Friday
- Three or more years of experience of customer service.
- Excellent customer service skill
- High School or equivalent, college preferred.
- Ability to use computers and tablets
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- safety-sensitive positions are subject to substance screening program
Company
Overview
- Wa (Harmony): We need to show respect to our colleagues, our suppliers, our clients and our stakeholders. We show respect to earn respect.
- Makoto (Sincerity): We should act with integrity in all we say and do, … we maintain fairness in all our dealings; our reputation is founded on how we go about our business.
- Kaitakusha – Seishin (Pioneering Spirit): We lead with ambition, seeking new challenges; we are not afraid to be flexible and adapt to the changing needs of our business.
100% Emission
Scope 1 & 2 by 2030
Target to achieve complete elimination of operational greenhouse gas emissions.
40% Reduction
Scope 3 by 2030
Aims to reduce emissions across the entire value chain, including supply chain and product use.
12% Decrease
Scope 1 & 2 in FY22
Achieved a significant drop in operational emissions in the fiscal year 2022.
90% Lower
CO₂ in HS2 Fleet
Accredited with PAS 2080, demonstrating a major improvement in fleet efficiency.
- Carbon neutrality across business sites by 2030
- Carbon neutrality across entire value chain by 2050
- Net-zero across value chain by 2050 and net-zero operations by 2030
October 2023
DEI Global Committee Launched
The company established a global committee to oversee diversity, equity, and inclusion initiatives.
Membership Doubled
Employee Resource Group Growth
Employee Resource Group membership has grown significantly following leadership inclusion interventions.
78%
EDI Score
The company achieved a score of 78% on its EDI metrics following targeted wellbeing and inclusion initiatives.
- Gender-focused efforts: working to achieve a better gender balance
- UK/Ireland, Italy, Japan regional DEI programmes underway
- Defined focus areas include: Gender; Nationality, Ethnicity and Cultural Background; Multi‑Generations; LGBTQIA+; Disability and Neurodiversity
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