Business Intelligence Manager

The Business Intelligence Team is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases, operations dashboards, and reporting, and overall Gross Margin (GM) Integrity.

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

• Effectively collaborate with stakeholders to develop insights and recommendations to enable strategic discussions among leadership.
• Oversees the analyses and audits of data to ensure integrity throughout the meter data management processes and resolves issues using appropriate resolution methods.
• Work with all departmental owners to implement and ensure controls are in place to support all teams including client success, billing, field and sales
• Develop and champion issues across organization by engaging key stakeholders on activity and requirements necessary to drive team maximization
• Inspires and builds leaders, sets an environment that leads to success incorporating a Continuous improvement and Customer-centric focus supplemented with a sense of urgency
• Accountable for formal presentations and communications to all levels of the organization E.g. Monthly Business Reports and requests for investments in organization, accountable for full business case, request for approval and all presentations
• Plans, develops and approves all operational policies in all functional areas, with standard operating procedures, and quality management systems for revenue assurance;
• Provide monthly management insight for performance opportunities, including variance analysis to help identify resource allocation and efficiency opportunities
• Lead BI team developing and manage production reporting and monthly KPI/MBR
• Conduct deep dive business intelligence analysis into operational areas within Operations to provide analysis and insight on the interplay between the various key performance indicators (e.g., workforce performance & management, Revenue Assurance, productivity, cost and quality drivers).

• Attention to detail and quality, strong time management and project/work planning skills.
• Strong technical skills to mine large volumes of data.
• High Proficiency in data modelling and analysis with demonstrated acumen using the following tools Excel, PowerBI, & SQL
• Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
• Preference to additional training with Data Analytics / IT
• Ability to apply superior data knowledge & discovery skills into building effective analysis.
• Proven ability to coach, mentor, lead and inspire teams
• Ability to conduct basic statistical and correlation analysis to identify patterns and trends.
• 4+ years related experience and management of high performing teams.
• University Degree required. Preferential consideration for Post-graduate degrees (MBA) or professional accounting designation CPA
• Excellent collaboration skills to build strong working partnerships with stakeholders.
• Industry or working experience with customer billing environments with large transaction volumes such as Utility or Telecommunications,
• Proven ability to work with and deliver Industry Leading Best-in-Class reporting and analytical solutions.
• Preference for industry experience with Utilities, Telecommunications, or other large consumer base businesses within North American juristictions (250k+ customers)
• Understanding and experience working with statistical revenue and costing information to provide business insight and opportunities to reduce cost.

Excellent health coverage and life insurance benefits – no waiting period!

401K plan with immediate company match

Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.

Generous Paid Time Off Plan plus 10 paid holidays

Flexible Spending Account (FSA) options

Summer hours to enjoy the weather

$90,000 - $120,000 a year base with additional benefits like annual bonus

Company-paid Long-Term Disability and Basic Life Coverage

Regular Social events - happy hours, summer & holiday parties, & more