Service Coordinator

Description

The Service Department Coordinator role supports and facilitates smooth operations within the Service Department at Automated Logic. The incumbent will handle communication, coordination, and administrative tasks to ensure the department follows Automated Logic’s processes and standards. This position is essential for maintaining reliable service schedules, customer interactions, and accurate documentation.

• Answer, document, or redirect service‑related calls, emails, and texts.
• Manage daily schedules for assigned Field Engineers.
• Schedule all time‑and‑materials (T&M) and billable service visits.
• Ensure preventive‑maintenance visits are scheduled and completed per service agreement.
• Coordinate the 24‑hour emergency service team and support on‑call customers.
• Update customer files with address changes, pricing, product details, and delivery instructions.
• Notify customers of upcoming T&M/billable and preventive‑maintenance appointments.
• Communicate with field technicians to capture project status and location information.
• Log and track all service work orders, reconciling open tickets for disposition.
• Provide timely pricing for parts and company resources upon request.
• Generate parts quotes and process orders as needed.
• Assist with monthly branch service‑agreement renewals and record them in ERP within 30 days of expiration.
• Invoice customers promptly, targeting a ≤30‑day days‑to‑invoice (DTI) metric.
• Collaborate with the collections department to secure payments and resolve disputes.

Requirements

Candidates must have at least a high school diploma or GED, with two or more years of experience in office coordination, administration, or management, and proficiency in the Microsoft Office Suite. Preferred qualifications include an associate’s degree, experience in the building construction or HVAC industry, and background in accounting, purchasing, receivables, or billing. Strong problem‑solving, organizational, multitasking, and communication skills are required, and familiarity with Microsoft Dynamics is a plus.

• High school diploma or GED; 2 + years office coordination/administration experience.
• 1 + year experience with Microsoft Office Suite.
• Associate’s degree (preferred) and background in building construction or HVAC (preferred).
• Experience in accounting, purchasing, receivables, or billing (preferred).
• Proven problem‑solving ability and capacity to work independently.
• Excellent organizational and time‑management skills.
• Detail‑oriented with strong multitasking capability.
• Strong written and verbal communication skills.
• Familiarity with Microsoft Dynamics (a plus).

Benefits

Employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, health‑savings and spending accounts, retirement plans, and generous paid time off such as vacation, sick leave, personal days, and holidays. Additional benefits encompass disability, life insurance, tuition assistance, and short‑term cash incentives. Carrier is an Equal Opportunity Employer and provides affirmative action for qualified individuals with disabilities and protected veterans.

Training + Development

Interview process

Visa Sponsorship

Security clearance